Senior Analyst, HR Operations

JLL • Chicago, IL

7d • $102,300 - $148,500 • Onsite

About The Position

The Senior Analyst, HR Operations ensures timely resolution of complex, cross-functional employee data issues involving managers, HR Partners, and offshore Shared Services teams. The role manages government and state audits, including execution, analysis, submission, and coordination with legal teams. It collaborates with Equifax to ensure I-9 management and offboarding processes meet compliance and business requirements, and helps manage compliance analytics and reporting.

The position serves as an HR systems expert for HR support teams, resolving system and data escalations and handling complex HR queries through Workday Help. It supports global, regional, and local projects, including work visa escalations with Immigration and Global Mobility, and assists with HR technology upgrades, testing, and implementation. The analyst develops and maintains a knowledge base for business deliverables and complex issues, identifies service gaps, and implements process improvements to enhance the user experience. The role also builds relationships across the organization and with vendors to support collaboration, knowledge sharing, and governance and compliance initiatives.

This role is based in JLL’s Chicago AON Center office and requires working onsite three days per week. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. Expected compensation is $102,300–$148,500 per year, with final compensation determined by factors including qualifications, location, market conditions, and internal considerations.

Requirements

• 3–4 years of experience in an HR or client services role is preferred.
• Experience in vendor management to execute day-to-day services and support.
• Understanding of I-9 management.
• Strong understanding of compliance audits and analytics.
• Highly organized and self-motivated.
• Ability to work in a fast-paced environment with constant deadlines.
• Good customer service and communication skills, using efficient processes.
• Proactive in achieving results and seeking improvements.
• Strong teamwork and collaborative orientation.
• Attention to detail and ability to work toward tight deadlines.
• Ability to adapt to and drive change to develop efficiencies and productivity.
• Result-oriented approach and proactivity in achieving results.
• Candidates must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Previous experience with Workday.
• Knowledge of ServiceNow or Workday Help case management tools.
• Proficiency or advanced knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to prepare Excel pivot tables, VLOOKUPs, and analytical dashboards.
• Bachelor’s or master’s degree preferred.

Responsibilities

• Work with government and state offices on required data submissions and ensure deadlines are met.
• Coordinate between the Equifax team and JLLT integration team on system changes and issues.
• Serve as an HR systems expert for HR support teams and help resolve system and data escalations.
• Assist with global, regional, and local projects, including work visa escalations with the Immigration and Global Mobility team.
• Handle complex HR queries through Workday Help, including compliance, I-9, and Equifax matters.
• Assist with HR technology upgrades, testing, and implementation.
• Develop and maintain a knowledge base for business deliverables and complex issues.
• Identify service gaps and implement process improvements to enhance the user experience.
• Build and maintain working relationships across the organization and with vendors to support collaboration, knowledge sharing, and governance and compliance initiatives.
• Manage government and state audits, including execution, analysis, submission, and coordination with legal teams.
• Collaborate with Equifax to support compliant I-9 management and offboarding processes.
• Help manage compliance analytics and reporting.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Competitive pay and benefits package.
• Supportive culture and comprehensive benefits that prioritize mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed