Senior Analyst, HR Operations
About The Position
The Senior Analyst, HR Operations ensures timely resolution of complex cross-functional employee data issues involving managers, HR Partners, and offshore Shared Services teams. The role manages government and state audits, including execution, analysis, submission, and coordination with legal teams. It collaborates with Equifax to ensure compliance and business requirements for I-9 management and offboarding are met, and helps manage compliance analytics and reporting. The position serves as an HR systems expert to HR support teams, assists with system and data escalations, and supports global, regional, and local projects. It also contributes to HR technology upgrades, testing, implementation, and process improvements. The role is based at JLL’s Chicago AON Center office and requires working onsite three days per week. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.
Requirements
- Three to four years of experience in an HR or client services role is preferred.
- Experience in vendor management to execute day-to-day services and support.
- Understanding of I-9 management.
- Strong understanding of compliance audits and analytics.
- Highly organized and self-motivated, with the ability to work in a fast-paced environment with constant deadlines.
- Good customer service and communication skills, using efficient processes.
- Proactive in achieving results and seeking improvements.
- Strong teamwork and collaboration orientation.
- Attention to detail and ability to work toward tight deadlines.
- Ability to adapt to and drive change to develop efficiencies and productivity.
- Result-oriented and proactive in achieving results.
- Must be authorized to work in the United States without visa sponsorship.
Nice To Haves
- Previous experience with Workday.
- Knowledge of ServiceNow or Workday Help case management tools.
- Proficient or advanced knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience preparing Excel pivot tables, VLOOKUPs, and analytical dashboards.
- Bachelor’s or master’s degree preferred.
Responsibilities
- Work with government and state offices on required data submissions and ensure deadlines are met.
- Coordinate with the Equifax team and JLLT integration team on system changes and issues.
- Serve as an HR systems expert to HR support teams and help resolve system and data escalations.
- Assist with global, regional, and local projects, including work visa escalations with the Immigration and Global Mobility team.
- Handle complex HR queries through Workday Help, including compliance, I-9, and Equifax matters.
- Assist with HR technology upgrades, testing, and implementation.
- Develop and maintain a knowledge base for business deliverables and complex issues.
- Identify service gaps and implement process improvements to enhance the user experience.
- Build and maintain working relationships across the organization and with vendors to support collaboration, knowledge sharing, and governance and compliance initiatives.
- Manage government and state audits, including execution, analysis, submission, and coordination with legal teams.
- Collaborate with Equifax to fulfill compliance and business requirements for I-9 management and offboarding.
- Help manage compliance analytics and reporting.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
- Competitive pay and benefits package.
- Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
