HR Operations Coordinator

Rippling•Toronto, ON

2d•CA$60,000 - CA$90,000•Onsite

About The Position

As an HR Operations Coordinator, you will play a critical role in ensuring seamless HR and operational support for clients and their employees in our EOR model. You will manage key processes such as onboarding, payroll data management, employee changes, and terminations by working closely with internal teams and external stakeholders. You will serve as the crucial link connecting international clients, global teams, and seamless HR operations. If you love variety, hyper-organized environments, and solving operational puzzles in a fast-paced global landscape, this is your launchpad.

Requirements

3+ years of experience in HR support, operations, or a related role within a fast-paced environment.
Strong understanding of HR processes, including onboarding, payroll, employee changes, and terminations.
Experience with HRIS platforms and data management, including transferring and reconciling data across systems.
High attention to detail, organizational skills, and the ability to manage multiple tasks with competing priorities.
Excellent communication skills, both written and verbal, to effectively liaise with clients, employees, and internal teams.
Proficiency with ticketing systems (e.g., Salesforce) and HRIS platforms (e.g., Rippling, Workday).
Professional working proficiency in English.

Nice To Haves

Experience working in a global business and working with stakeholders in other countries is a plus.
Additional language skills are a plus.
Experience in a high-growth tech or startup environment.
Hands-on experience working with an Employer of Record (EOR) model.
Multi-country, cross-border HR experience.
Fluency in additional languages.

Responsibilities

Own the end-to-end onboarding journey, including collecting client details, drafting employment agreements, and ensuring a positive Day One experience for new hires.
Manage employee life-cycle changes such as promotions, salary adjustments, and role changes by drafting and executing addendums.
Handle terminations and mutual separations by coordinating agreements, executing timelines, and ensuring secure data handling in compliance with regulations.
Prepare, upload, and audit payroll data templates to ensure accurate and timely employee payments.
Serve as the primary contact for HR inquiries, addressing questions related to leave policies, HRIS navigation, and other HR-related matters.
Manage the ticketing queue, meeting KPIs for rapid first responses and high resolution rates.
Triage and route complex HR cases, such as claims or sensitive terminations, to Senior HR Advisors with necessary background information.
Synchronize, upload, and transfer employee data across global systems and platforms accurately.
Develop and refine standard operating procedures (SOPs), draft templates, and create macros to improve operational efficiency.
Research multi-country labor laws and regulations to ensure global compliance.
Track task completion rates and system performance to identify areas for operational improvement.