HR & Office Administrator
About The Position
The HR & Office Administrator coordinates New North Citizens’ Council’s core human resources functions and manages daily administrative operations. Reporting to the Chief of Staff, the role requires working knowledge of human resources, demonstrated office management experience, and the ability to independently manage sensitive personnel matters, competing priorities, and organizational processes. The ideal candidate is proactive, detail-oriented, accountable, and brings sound judgment and strong organizational skills. Accounting or bookkeeping experience is a plus. The position supports recruitment, onboarding, personnel records, benefits and leave coordination, HR compliance, and routine employee matters. It also manages office operations, facilities-related coordination, vendors, purchasing documentation, employee engagement activities, and administrative projects. Additional bookkeeping or accounting-related support may be assigned consistent with the employee’s experience. The work is primarily performed in a professional office environment, with occasional travel to NNCC locations and community events. Some evening or weekend availability may be needed for organizational activities.
Requirements
- Associate degree in Human Resources, Business Administration, Public Administration, or a related field; equivalent education and experience may be considered.
- At least three years of professional HR experience, including recruitment, onboarding, personnel records, benefits coordination, or employment compliance.
- Demonstrated experience managing office operations, administrative workflows, vendors, and organizational priorities.
- Working knowledge of HR practices, employee confidentiality, personnel documentation, and applicable employment requirements.
- Strong organizational, analytical, problem-solving, and independent decision-making skills.
- Excellent written, verbal, interpersonal, and customer service skills.
- Proficiency with Microsoft Office, particularly Excel, and experience with HRIS or employee recordkeeping systems.
- Ability to manage sensitive information, meet deadlines, and work effectively with staff at all organizational levels.
- Valid driver's license and reliable transportation.
Nice To Haves
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- SHRM-CP, PHR, or comparable HR certification.
- Experience with Massachusetts employment practices, payroll systems, benefits administration, and leave coordination.
- Accounting, bookkeeping, accounts payable, or financial administration experience.
- Experience in a nonprofit or community-based organization.
- Bilingual English/Spanish skills.
Responsibilities
- Coordinate recruitment, including job postings, applicant communications, interviews, pre-employment screenings, onboarding, and employee orientation.
- Maintain accurate and confidential personnel files, HRIS records, employee status changes, and required HR documentation.
- Coordinate employee benefits, leave administration, payroll-related documentation, and employment verifications.
- Track performance evaluations, mandatory trainings, certifications, clearances, and personnel compliance deadlines.
- Serve as the primary contact for routine HR matters, applying organizational policies and escalating complex employee relations or compliance issues to the Chief of Staff.
- Prepare HR reports, support personnel audits, and recommend improvements to HR processes and recordkeeping.
- Manage daily administrative operations, office procedures, workflows, supplies, equipment, vendors, and service contracts.
- Coordinate administrative purchasing, office communications, mail, meetings, and organizational records.
- Identify operational inefficiencies and implement practical improvements to administrative systems.
- Coordinate facility service requests, maintenance schedules, contractors, inspections, and related documentation.
- Provide administrative support to the Maintenance Technician and backup coverage for the Receptionist as needed.
- Provide professional, responsive service to staff, visitors, participants, and community partners.
- Co-lead NNCC's Activities Committee and coordinate employee appreciation, wellness, and engagement initiatives.
- Support staff meetings, trainings, organizational events, and internal communications.
- Coordinate administrative projects and special assignments for the Chief of Staff.
- Assist with administrative purchasing, invoice documentation, expense tracking, and related records.
- Coordinate with Finance to ensure timely submission of accurate purchasing and financial documentation.
- Provide additional bookkeeping or accounting-related support as assigned and consistent with experience.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
