HR Front Desk Coordinator - Bilingual

Hamaspik Care•Brooklyn, NY

10d•Onsite

About The Position

Hamaspik HomeCare is seeking a motivated, people-centered HR Front Desk Coordinator who enjoys supporting others and creating positive experiences. This full-time, in-office position works from 9:00 AM to 5:00 PM and requires fluency in Spanish, Russian, or Mandarin/Cantonese. The coordinator serves as a welcoming and professional point of contact for employees, applicants, visitors, and partners, providing empathetic assistance and translation support as needed. The role combines front desk coverage with HR and administrative support. Duties include answering and routing calls, processing caregiving applications, managing mail, assisting with HR operations, and supporting orientations, trainings, and in-service sessions. The coordinator also helps prepare and set up sessions, covers for coworkers when needed, and performs other assigned duties. Hamaspik HomeCare provides homecare services in patients’ homes across Long Island and the Catskills. The agency is licensed by the NYS Department of Health and accredited by the Joint Commission.

Requirements

Previous retail or client-facing customer service experience is required.
Bilingual in Spanish, Russian, or Mandarin/Cantonese.
Strong customer service skills and the ability to communicate clearly, respectfully, and professionally.
Comfort addressing questions, concerns, and challenges with empathy and discretion.
Proactive problem-solving skills, critical thinking, and the ability to remain calm under pressure.
Ability to balance policy, compliance requirements, and individual needs when resolving issues.
Highly organized, dependable, and willing to take ownership of responsibilities.
Adaptable, eager to learn, and able to manage multiple priorities in a fast-paced environment.
Genuine interest in HR work and supporting employees and applicants.
Committed to serving as a trusted, approachable resource for internal and external teams.

Nice To Haves

Experience in a medical or healthcare setting is preferred.

Responsibilities

Serve as a secondary front desk receptionist and assist walk-in applicants and employees.
Answer and professionally route operator and HR-related phone calls.
Provide clear, respectful, and empathetic assistance to visitors and callers.
Provide translation support as needed to facilitate communication.
Process applications for caregiving positions.
Perform general HR-related administrative tasks.
Manage incoming and outgoing mail and the office drop-off box.
Support HR team members with day-to-day operational needs.
Cover for coworkers when needed.
Help set up orientations, in-service sessions, and trainings.
Prepare sign-in sheets, materials, and refreshments for sessions.
Assist with room setup and cleanup before and after sessions.
Assist with HR-related tasks and responsibilities.
Perform other duties as assigned.