Front Desk(Bilingual)

Mercy Dental Group•Madison, WI
•$22 - $26

About The Position

Mercy Dental Missions is hiring a bilingual front desk employee to support scheduling and patient communication. The organization provides compassionate, free and reduced dental care to underserved communities, with a focus on vulnerable populations, and promotes oral health education locally and globally. The role assists with greeting patients, scheduling, recare, payments, treatment-plan discussions, and other front desk duties. The position requires excellent customer service, empathetic relationship-building, attention to detail, and the ability to multitask and adapt in a fast-paced, changing environment. The work schedule is Monday through Thursday, 8:00 AM to 5:00 PM, with occasional Friday hours and no weekends. Pay is $22–$26 per hour, based on experience.

Requirements

  • Bilingual in English and Spanish.
  • Excellent verbal and written communication skills.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow with close attention to detail.
  • Ability to work independently.
  • Ability to work effectively with a variety of personalities at all levels.
  • Versatility, flexibility, and willingness to approach changing priorities with enthusiasm.

Nice To Haves

  • Two years of dental experience preferred; the employer is willing to train the right individual.

Responsibilities

  • Assist with greeting, scheduling, recare, and other front desk duties.
  • Collect and document patients’ charges and payments.
  • Discuss treatment plans with patients.
  • Provide excellent customer service throughout the organization.
  • Build patient relationships based on trust and empathy.
  • Multitask in a fast-paced, dynamic environment.
  • Be willing and able to take on various roles and responsibilities.

Benefits

  • Paid time off
  • Various insurances
  • Retirement plan
  • Mission-focused work environment
  • Global missions trip
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