HR Coordinator

Fitch Group • Chicago, IL

26d • Hybrid

About The Position

Fitch Group is a leading, global financial information services provider that delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure. The company is currently seeking an HR Service Centre Coordinator based out of its Chicago office. The HR Service Centre team supports activities across the entire employee life-cycle from hire to retire. This global team plays an important role in ensuring a positive employee experience through all interactions. Fitch operates in more than 30 countries with HR Service Centre team members based in the United Kingdom, United States, and Singapore, catering to all business lines within the APAC, EMEA, North America, and Mexico regions.

Requirements

• Experience of working within a fast-paced HR Operations/HR Service Centre environment.
• Strong understanding of local legal requirements in your specific region e.g. I9 checks, data privacy requirements.
• Experience of managing HR processes in a matrix /complex organization.
• Strong analytical and problem-solving skills to be able to monitor volumes, escalate concerns and identify process improvements.
• Excellent interpersonal and communication skills.
• An ability to effectively engage with stakeholders at all levels.
• Meticulous attention to detail, with strong ownership at work.

Nice To Haves

• Comfortable with data and technology, including virtual collaboration tools, and using data to inform decisions.
• A positive customer service mindset.
• Be a team player with a desire to support others and continuously raise the bar.
• Anticipate customer and stakeholder needs with proactive follow through.
• Experience with process optimization or continuous improvement is a plus.

Responsibilities

• Execute people transactions across the entire employee lifecycle, including recruiting/onboarding through to off-boarding.
• Be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader.
• Build a strong knowledge repository of processes.
• Participate in delivering and executing HR Services Strategy.

Benefits

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location.
• Dedicated trainings, leadership development and mentorship programs.
• Retirement planning, financial wellness and tuition reimbursement programs.
• Comprehensive healthcare offerings.
• Family-first policies, including a generous global parental leave plan.
• Paid volunteer days and support for community engagement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed