HR Associate

The Hanover Insurance Group•Worcester, MA

5d•$50,000 - $56,000•Hybrid

About The Position

The HR Associate processes and resolves standard and less complex employee and manager inquiries across a wide range of HR policies and programs. Under guidance from a manager and HR functional experts, the role implements day-to-day HR programs, policies, and practices, uses center tools and systems to address inquiries, and escalates complex matters for resolution. The position also supports other team members as time allows. This is a full-time, non-exempt, hybrid role based in the Worcester, Massachusetts office, with two days in the office and three days working from home.

Requirements

1–3+ years of related experience in HR, a support function, or a customer service role.
Ability to communicate effectively, both verbally and in writing.
Strong organizational and prioritization skills.
Strong time management and attention to detail.
Strong computer skills and working knowledge of Microsoft Suite.
Strong customer service skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Handle standard and less complex employee and manager inquiries and requests, communicate resolutions, and update cases using case management tools.
Provide accurate, consistent, and timely responses to routine HR process, system, and policy requests requiring limited research.
Make customer follow-up calls and conduct additional research as needed.
Identify and resolve customer issues, anticipate future needs, and provide information customers need to perform their duties.
Refer complex cases requiring interpretation to the appropriate Senior Associate, Advisor, Senior Consultant, or Center of Expertise representative.
Escalate and partner with HR Advisors and subject matter experts on complex issues.
With guidance from Senior Associates, update knowledge-base tools to provide consistent customer responses.
Assist Senior Associates and HR Technology Specialists with maintaining knowledge-base FAQs, solutions, and troubleshooting guides.
Support HR Center of Expertise and program management activities, including assisting with relocation, leave management, immigration, and severance processing.
Research, source, and screen candidates for high-volume, lower-complexity business unit positions.
Manage the enterprise day-one and new-hire onboarding program.