Housing Referral Assistant

KINAOLE SERVICE CENTER•Tamuning, GU

About The Position

The Housing Referral Assistant supports logistically supported military personnel, Department of Defense and non-DOD civilians, and their families with housing needs at an assigned base. The role provides briefings on housing policies and procedures, maintains available-housing listings, responds to complaints, and helps customers identify housing options and access relevant community information. The position also handles housing-related records, reports, leases, appointments, and inspections. It regularly communicates with customers, landlords, real estate agents, suppliers, and company employees, and may assist with electronic fund transfers. The role is accountable for timely and cost-effective work, coordination of multiple projects, effective communication, initiative, problem-solving, and contributing to project completion.

Requirements

High school diploma or equivalent.
Knowledge of local real estate fundamentals and practices.
Five years of experience in direct family housing, property management, and/or real estate.
Basic computer skills using Microsoft Word, Excel, and PowerPoint.
Possess and maintain a valid driver's license with a suitable driving record.
Ability to obtain and maintain access to U.S. government installations through a Common Access Card (CAC).

Nice To Haves

Knowledge of the basic organization, functions, and performance objectives of the Family Housing Program.
Knowledge of military disbursements and collections, including the civilian rental program and electronic collection of monthly rents and deposits into government accounts.
Knowledge of the Enterprise Military Housing (eMH) program.
Knowledge of military instructions and policies on pay allowances and entitlements.
Knowledge of military housing instructions, policies, and desk guides.

Responsibilities

Contact landlords, real estate agents, and other individuals or organizations to obtain rental and for-sale property listings and future housing prospects, and maintain liaison to keep listings updated.
Brief incoming and outgoing customers on housing policies and processes.
Counsel applicants about available housing that meets their needs, including special circumstances such as medical or financial hardships, and mediate landlord-tenant disputes.
Provide information about community services, including schools, churches, transportation, hospitals, hotels, and job information centers.
Provide information to prospective homebuyers about locations, owners, agents, price ranges, loans, and related matters.
Maintain daily records of office activities, including applicant and placement counts and agents solicited or listed.
Schedule housing inspection appointments.
Conduct housing inspections to ensure policy standards are met, including nondiscrimination requirements.
Prepare and process civilian rental leases and assist with electronic fund transfers when needed.
Receive, classify, reconcile, interpret, consolidate, and summarize documents and information using standard office equipment.
Maintain files and records of processed documents.
Prepare and compile reports within prescribed guidelines using data from various sources.
Interface regularly with customers, suppliers, and company employees outside the immediate work area to exchange or provide information.
Perform other related duties as assigned.
Work in a timely and cost-effective manner, harmoniously with employees and customers, and coordinate multiple projects while working effectively under pressure.
Demonstrate effective written and oral communication, initiative, and problem-solving skills, and contribute to successful project completion.