Housing Assistant

City of New York • New York, NY

6d • $45,435 - $73,638 • Onsite

About The Position

The Housing Assistant supports housing management operations by addressing tenancy issues, collecting rent and arrears, interviewing residents, and verifying information. The role includes informing tenants about Housing Authority requirements, verifying income and employment for rent determinations, conducting field visits, completing rentals and reviews, processing lease renewals and contract rent changes, and attending administrative hearings and court appearances. Assignments are throughout Queens and Staten Island.

The position requires a baccalaureate degree, or an alternative combination of education and relevant housing-management experience. Candidates must have a four-year high school diploma or its equivalent. Promotional applications from NYCHA employees require one year in the current location, title, and level when applicable; these openings are not available for direct lateral transfer. NYCHA residents are encouraged to apply. Qualified people with disabilities eligible for the 55-a Program may request consideration under that program in their cover letter.

Requirements

• A baccalaureate degree from an accredited college; or an associate degree or 60 semester credits from an accredited college and one year of satisfactory full-time experience in housing management at developments containing at least 150 apartments, performing specified housing duties; or a four-year high school diploma or equivalent and three years of such experience; or a satisfactory equivalent combination of education and experience.
• All candidates must have a four-year high school diploma or its educational equivalent.
• Relevant experience includes interviewing applicants, determining eligibility, gathering and evaluating information to resolve complaints, collecting rents, and/or resolving tenant-related problems.
• For NYCHA employees seeking promotional, title, or level-change opportunities, one year of service in the current location and current title and level (if applicable) is required.

Nice To Haves

• NYCHA residents are encouraged to apply.
• Qualified persons with a disability eligible for the 55-a Program may request consideration under the program.

Responsibilities

• Assist in resolving tenancy problems, respond to complaints, and collect rent and rent arrears.
• Interview residents; investigate and verify information obtained.
• Inform tenants of Housing Authority rules, regulations, and requirements.
• Perform income and employment verifications for rent determination.
• Conduct field visits for rent collection and home visits concerning housekeeping, window guards, air-conditioning surveys, and related matters.
• Perform rentals and complete annual and interim reviews.
• Perform case reviews and/or process lease renewals and contract rent changes.
• Attend administrative hearings.
• Make court appearances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level