Housing Assistant

City of New York • New York City, NY

5d • Onsite

About The Position

The Housing Assistant supports housing management operations by addressing tenancy concerns, conducting resident interviews and investigations, verifying information, and explaining Housing Authority rules and requirements. The role also performs income and employment verification for rent determinations, rent collection and arrears work, field visits, rental processing, annual and interim reviews, case reviews, lease renewals, and contract rent changes. The position attends administrative hearings and makes court appearances. Assignments are made throughout the Borough of Manhattan.

Requirements

• A baccalaureate degree from an accredited college; or
• An associate degree or 60 semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing duties such as interviewing applicants, determining eligibility, gathering and evaluating information to resolve complaints, collecting rents, and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent and three years of satisfactory full-time experience as described in the qualifications; or
• A satisfactory equivalent combination of education and experience.
• Undergraduate college credit may substitute for experience at a rate of 30 semester credits from an accredited college for one year of satisfactory full-time experience. All candidates must have a four-year high school diploma or its educational equivalent.
• For NYCHA employees applying for promotional, title, or level-change opportunities: one year of service at the current location and in the current title and level, if applicable.

Nice To Haves

• NYCHA residents are encouraged to apply.
• Qualified persons with a disability who are eligible for the 55-a Program may request consideration under that program by indicating this in their cover letter.

Responsibilities

• Assist in resolving tenancy problems, respond to complaints, and collect rent and rent arrears.
• Interview residents and investigate and verify information obtained.
• Inform tenants of Housing Authority rules, regulations, and requirements.
• Perform income and employment verifications for rent determination.
• Conduct field visits for rent collection and home visits concerning housekeeping, window guards, air conditioning surveys, and related matters.
• Perform rentals and complete annual and interim reviews.
• Perform case reviews and/or process lease renewals and contract rent changes.
• Attend administrative hearings.
• Make court appearances.

What This Job Offers

• Job Type: Full-time