Housing Assistant

City of New York • Jamaica, NY

5d

About The Position

The Housing Assistant supports housing management operations by addressing tenancy problems and complaints, collecting rent and arrears, interviewing residents, verifying information, and explaining Housing Authority rules and requirements. The role performs income and employment verifications for rent determination and conducts field visits concerning rent collection, housekeeping, window guards, air-conditioning surveys, and related matters.

The position also performs rentals and annual or interim reviews, reviews cases, processes lease renewals and contract rent changes, attends administrative hearings, and makes court appearances. Assignments are throughout Queens and Staten Island. This position may be filled on a temporary or provisional basis under Sections 64 or 65 of the New York State Civil Service Law; such an appointment does not confer tenure or permanence. Qualified candidates eligible for the 55-a Program may request consideration under that program in their cover letter.

Requirements

• A baccalaureate degree from an accredited college; or an associate degree or 60 semester credits from an accredited college plus one year of satisfactory full-time housing-management experience at a development or developments containing at least 150 apartments, performing specified duties; or a high school diploma or equivalent plus three years of such experience; or a satisfactory equivalent combination of education and experience.
• All candidates must have a four-year high school diploma or its educational equivalent.
• For the experience pathway, qualifying duties include interviewing applicants, determining eligibility, gathering and evaluating information to resolve complaints, collecting rents, and/or resolving tenant-related problems.
• Undergraduate college credit may substitute for experience at a rate of 30 semester credits from an accredited college for one year of satisfactory full-time experience.

Responsibilities

• Assist in resolving tenancy problems, respond to complaints, and collect rent and rent arrears.
• Interview residents, investigate information, and verify information obtained.
• Inform tenants of Housing Authority rules, regulations, and requirements.
• Perform income and employment verifications for rent determination.
• Conduct field visits for rent collection and home visits concerning housekeeping, window guards, air-conditioning surveys, and related matters.
• Perform rentals and complete annual and interim reviews.
• Perform case reviews and/or process lease renewals and contract rent changes.
• Attend administrative hearings.
• Make court appearances.

What This Job Offers

• Job Type: Full-time