Housing Programs Assistant

Bellingham & Whatcom County Housing Authority•Bellingham, WA

11h•$25 - $33•Onsite

About The Position

The Housing Programs Assistant provides compassion-centered customer service to people contacting the Bellingham Housing Authority (BWCHA), along with front desk, client support, and administrative services that contribute to the authority’s effectiveness. The position works cooperatively with Housing Programs department staff. Duties may vary to balance workloads and support individual and department growth. The listed functions illustrate typical duties and are not an exhaustive list. The position primarily works in an office environment and requires using computers and related software, printers, photocopiers, a fax machine, and a multi-line telephone system. Normal office functions require minimal physical exertion; some automobile travel may be required. The work involves frequent interruptions and interaction with a wide variety of people, including clients who may be experiencing significant personal stress.

Requirements

High school diploma or GED.
Administrative support experience emphasizing compassion-centered customer service.
Exceptional compassion-centered customer service skills.
Basic working understanding of the organization's programs, software processes, policies, and terminology.
Ability to analyze client and family needs and recommend support services.
Working knowledge of business English composition, spelling, punctuation, and mathematics.
Ability to interpret and apply program information when making work decisions or providing information.
Ability to work cooperatively with a wide range of people, including patrons under significant personal stress.
Ability to organize, establish priorities, and independently perform work assignments.
Ability to work effectively with frequent interruptions.
Ability to communicate effectively with diverse populations and demographics.
Ability to maintain a courteous, compassionate, and tactful demeanor with clients and coworkers.
Ability to maintain confidentiality.
Dependable, punctual attendance.

Nice To Haves

Two years in a social services environment with administrative support and/or rental management experience.
Knowledge of affordable housing programs, Fair Housing laws, and community resources.
Washington State driver's license and an acceptable driving record according to BWCHA standards; may be needed for travel to the post office.

Responsibilities

Provide courteous, compassionate, and tactful service to clients, landlords, community partners, and the public.
Manage the front desk, answer and direct calls on a multi-line phone system, and provide in-person and telephone assistance.
Assess client needs and provide appropriate program information, referrals, or recommendations for support services.
Receive client paperwork and route it to the appropriate staff member; sort and distribute incoming agency mail; receipt funds received by mail or at the front desk; and process and post outgoing mail.
Support the Housing Programs Coordinator I with program waitlists and eligibility determinations.
Provide administrative and clerical support to Housing Programs staff and special projects.
Assist clients with applications, recertifications, and other required documentation as needed.
Provide bilingual support when applicable.
Perform additional duties as assigned.