Housing Programs Specialist II
About The Position
This position serves as the primary contact for applicants seeking housing assistance and supports the administration of rental assistance programs. The role involves technical and programmatic work requiring interpretation and application of regulations, policies, and procedures to determine eligibility for program services, ensure accurate data processing, and maintain compliance with federal, state, and local regulations. The successful candidate joins a dynamic team and performs routine to complex technical duties supporting departmental operations, including client services, owner services, leasing, and continued eligibility. The position follows a 9/80 work schedule with alternating Fridays off.
Requirements
- An associate degree with coursework in liberal arts, humanities, social work, business, public administration, or related fields, or an equivalent combination of education and/or experience likely to provide the required core competencies.
- Two years of responsible experience performing programmatic and administrative functions within an assisted housing or other social services program.
- Experience with caseload management, direct client services, evaluating program eligibility, reviewing and processing program documentation, and customer service.
- Ability to interpret and apply program requirements, navigate complex processes, analyze information, and accurately complete program transactions using established systems and procedures.
- Initiative, sound judgment, and ability to identify solutions, research resources, resolve issues, and recognize when to seek guidance or collaborate.
- Ability to work in a fast-paced environment under pressure.
Nice To Haves
- A bachelor's degree.
- Bilingual skills.
Responsibilities
- Serve as the primary contact for applicants applying for housing assistance programs.
- Support the administration of rental assistance programs.
- Interpret and apply regulations, policies, and procedures to determine eligibility for program services.
- Ensure accurate processing of data and compliance with federal, state, and local regulations.
- Conduct regular and interim reexaminations.
- Evaluate tenant eligibility for moves.
- Determine reasonable rents.
- Process HAP contracts and rent adjustments.
- Perform caseload management and provide direct client services.
- Review and process program documentation.
- Respond to public inquiries and provide information, referrals, and online portal assistance.
- Support departmental operations, including client services, owner services, leasing, and continued eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
