Housing Program Advisor

Housing Authority of the City of Los Angeles•Los Angeles, CA

About The Position

Under the direction and supervision of HACLA leadership, managers, or another assigned supervisor, the Housing Program Advisor performs tasks related to Section 8 and other rental assistance programs. The position accurately disseminates information about rental assistance programs, responds to inquiries in a timely manner, and resolves issues professionally. Working with minimal supervision, the advisor manages caseloads, including complex cases, and follows Authority manuals, handbooks, and HUD guidelines for initial leasing, continued occupancy, enforcement of HUD standards, and communication with residents and landlords to support program compliance. The work involves interviewing, contracting, assisting, and working directly with current or prospective eligible program participants. Duties of a lower classification may be assigned as needed.

Requirements

High school diploma or equivalent and two years of direct customer service experience in the public or private sector, including public housing, social welfare, public health, employment service, counseling, vocational guidance, or a related field; or an associate’s degree (or equivalent college credits) specializing in Public or Business Administration and one year of work experience; or a bachelor’s degree from an accredited college or university specializing in Public or Business Administration.
Valid California Class C Driver's License.
Knowledge of caseload management.
Knowledge of federal regulations and requirements relating to housing program assignments, including policies and procedures, and a basic understanding of housing leases.
Ability to manage cases through initial leasing and continued occupancy.
Ability to manage multiple cases simultaneously and work flexibly.
Ability to use Elite, Yardi, or similar housing software programs.
Ability to meet tight time constraints and deadlines in a fast-paced environment.
Ability to prepare weekly and monthly reports.
Exceptional customer service skills.
Analytical and math capabilities.
Effective oral and written communication skills.
Ability to interact professionally with people from diverse backgrounds.

Responsibilities

Manage multiple cases simultaneously, including interviewing, contracting, assisting, and working directly with applicants and participants.
Receive, review for accuracy, and process applications for admission and continued occupancy in Housing Authority programs.
Interview applicants to collect information about income, assets, and family composition to determine eligibility.
Verify applicant information with employers and public and private health and welfare agencies, among others.
Notify applicants of eligibility requirements, tenant selection methods, and housing opportunities.
Interpret and apply Housing Authority policies and procedures.
Select applicants for tenancy and establish waiting lists.
Verify comparable rents and inspection approvals.
Coordinate inspections of vacated property and make home visits as needed.
Process new tenant contracts and prepare leasing documents, including follow-up correspondence to applicants and landlords.
Process yearly contract renewals, including annual, interim, and special reviews.
Conduct certification sessions.
Maintain contracts between participants, landlords, and the Authority, including landlord rent increases and tenant vacates.
Address tenant and owner complaints.
Perform other classification-related duties as assigned.