Housing Advisor

Presbyterian Homes & Services•Colleyville, TX

1d•Onsite

About The Position

Presbyterian Homes & Services (PHS) is hiring a full-time, benefit-eligible Housing Advisor for Talavou, a new senior living community in Colleyville, Texas. The role introduces Talavou to the community, builds relationships with prospective residents and families, and supports occupancy goals. The Housing Advisor guides prospects through their decision-making process, develops local community relationships, and contributes to Talavou’s sales and marketing success. The role executes startup marketing and sales strategies and supports the transition to ongoing sales and marketing operations as the community grows and stabilizes. The Housing Advisor represents PHS and its operating entities in the community in support of organizational marketing and sales goals. The position reports to the PHS Regional Sales & Marketing Manager and works collaboratively with PHS staff, Site Leaders, and functional directors within assigned areas of accountability.

Requirements

College degree in social work, gerontology, marketing, human services, or a related field, or equivalent experience.
Experience in a senior housing, service, or health care-related environment.
Understanding of basic sales and marketing principles.
Ability to prioritize and manage multiple tasks with attention to detail.
Excellent written, interpersonal communication, public speaking, and organizational skills.
Ability to read, write, speak, and understand English to communicate with customers.
Ability to work independently with minimal supervision.
Computer proficiency, including Microsoft Office and other common computer programs; ability to use CRM software efficiently and effectively.
Ability to learn and use technology and digital technology.
Team-oriented approach, willingness to take direction, and ability to accept responsibility for meeting specified objectives.
Flexibility to work periodic weekends or later hours.
Personal integrity and ability to work effectively with prospects, residents, coworkers, family members, visitors, and the public.
Demonstrated compatibility with PHS’ and SHP’s mission and operating philosophies.

Nice To Haves

Sales experience preferred.

Responsibilities

Target appropriate audiences and implement plans to reach them in support of project sales and marketing goals.
Coordinate execution of project sales and marketing strategies under the direction of the Regional Sales & Marketing Manager.
Promote high customer satisfaction and a positive customer experience; provide information about service availability, pricing, financial assistance, and related topics as the primary on-site marketing and sales representative.
Maintain timely and accurate records in the designated customer relationship management (CRM) system, following PHS best practices.
Monitor and use data sources, including CRM, KRA dashboards, Census Analytics, and conversion ratios, to improve sales efforts.
Follow the PHS Sales Philosophy and Toolkit and use the Prospect-Centered Sales model, applying empathy, trust, and curiosity to support prospects through their sales journey and decision-making process.
Respond to inquiries by phone, web, email, in person, and other channels, providing personalized service and information.
Schedule and conduct meaningful tours based on prospects’ interests and identified needs.
Achieve or exceed sales, marketing, site startup goals, and benchmarks; streamline the sales process and meet or exceed sales goals by using the established sales process.
Coordinate with involved parties to establish move-in schedules and welcome-day information for a successful move-in experience.
Assist with planning, implementing, and executing marketing events and presentations.
Participate in PHS sales and marketing programs, including functional workgroups, ongoing training, and other opportunities that support organizational initiatives.

Benefits

Health and dental insurance, including applicable HSA and FSA options.
Employer contribution to an HSA for eligible health plans.
Life insurance (AD&D).
Retirement plan with eligibility for an employer match.
Holiday pay and extended sick leave.
Vision insurance for eligible full- and part-time employees working 20–29 hours per week.
Voluntary short-term and long-term disability coverage for eligible employees working 20–29 hours per week.
Accident and hospitalization coverage for eligible employees working 20–29 hours per week.
Education assistance programs for eligible employees working 20–29 hours per week.
Accrual of paid time off (PTO) for all employees.
Same-day pay.
Employee assistance program (EAP).
College partnership educational discounts.
Access to Learn to Live resources.