Program Assistant- Housing

HOUSTON AREA WOMENS CENTER • Houston, TX

3d • Hybrid

About The Position

The Bilingual Program Assistant provides administrative support and record-keeping for the Housing Program, including client intake, data entry, application processing, reporting, and maintaining client files. The role assists housing program clients with referrals and general questions in coordination with case managers and the supervisor, using crisis intervention skills when needed. It also involves traveling to apartment locations to conduct inspections in accordance with HUD and grant guidelines, and communicating with apartment managers and program staff about lease status and client compliance.

This is a full-time hybrid position based in Houston, Texas, with a Monday–Friday schedule from 9:00 a.m. to 6:00 p.m. and up to 50% local travel. Hourly compensation is $17.02, paid semi-monthly.

Requirements

• High school diploma or GED.
• At least one year of experience providing clerical support, administrative support, and/or data entry.
• Intermediate experience with Microsoft Office, specifically Excel and Outlook.
• Fluency in speaking, writing, and reading both English and Spanish.
• Valid Texas driver’s license and a good driving record.
• Reliable transportation and ability to travel to off-site locations using personal transportation.
• Excellent attention to detail.
• Professional objectivity and respect for confidential information.
• Ability to follow instructions and adhere to policies and procedures.
• Ability to prioritize tasks to meet individual and team deadlines.
• Strong verbal and written communication skills.
• Growth mindset and ability to work as part of a team.

Nice To Haves

• Some college and/or business coursework.

Responsibilities

• Provide administrative support and maintain records for the Housing Program.
• Conduct intakes with clients who are new to the program.
• Enter client service data for new and existing clients into the required database in a timely manner.
• Create and update client data, statistics, and grant budget information using Microsoft Excel spreadsheets.
• Process rental assistance applications received from Housing Program clients.
• Complete the monthly rental assistance check request process from request through completion.
• Provide accurate reports and correspondence by designated deadlines.
• Maintain client files as required by Housing Program funding sources.
• Provide housing referrals and answer clients’ general questions in coordination with case managers and the supervisor, using crisis intervention skills when needed.
• Travel to apartment locations to conduct inspections in accordance with HUD and grant guidelines.
• Communicate timely and effectively with apartment managers and Housing Program staff about lease status, client compliance, and related matters.
• Prepare monthly, quarterly, and annual reports.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Vacation leave based on relevant professional experience: 15–30 days annually for full-time employees.
• Sick leave: 112 hours annually for full-time employees.
• Eleven observed agency holidays, with holiday pay for eligible employees scheduled to work on the observed holiday.
• 401(k) retirement plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED