Housing Manager - Barrington Square

United Church Homes•Acworth, GA

About The Position

The Housing Manager oversees operations at the assigned senior living community, including leasing, renewals, collections, financial reporting, supplies, staff, maintenance, marketing, resident services, and communications. The role maintains a high level of customer service for residents and prospective residents and operates in accordance with HUD requirements, United Church Homes policies, fair housing laws, and applicable compliance requirements. The manager handles resident application and certification processes, maintains the waiting list, collects and reconciles rent, manages accounting and budgets, and prepares reports and submissions for HUD and the Central Office. The position also oversees property employees, payroll-related records, maintenance and janitorial operations, property inspections, supplies and contracts, emergency procedures, and resident communications and activities. It works closely with the Regional Manager, residents and families, employees, vendors, community partners, and local emergency services.

Requirements

High school diploma or GED.
Two years of business office experience.
Proficiency with computers, the Internet, Microsoft Office, relevant software, and basic office equipment.
Ability to use HUD and internal accounting software.
Valid driver’s license.
Strong interpersonal skills and ability to resolve interpersonal challenges and conflicts.
Patience and concern for others, especially elderly individuals.
Ability to communicate in English and read and interpret documents, instructions, procedure manuals, HUD handbooks, schedules, and notices.
Ability to write routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Strong problem-solving skills.
Highly organized, detail-oriented, flexible, adaptable, and able to multitask.
Ability to organize and direct oneself and effectively supervise others.
Ability to coach and develop others through guidance and feedback.
Ability to present information publicly and communicate effectively orally and in writing.
Ability to analyze problems, make decisions, and follow company procedures.
Ability to adhere to the terms and conditions in the United Church Homes Employee Handbook.

Nice To Haves

Certified Occupancy Specialist (COS) certification.
Prior experience with subsidies, HUD policies, Section 8, Section 236, EIV, and/or tax credits.

Responsibilities

Advise and make recommendations through the Regional Manager regarding facility goals, programs, procedures, and policies.
Review, implement, and uphold HUD Handbook 4350.3, Manager’s Administrative Procedures, and United Church Homes policies and procedures.
Exercise judgment and decision-making in the interests of the facility and United Church Homes.
Lease apartments to approved applicants and complete interviews, certifications, move-in paperwork, and annual or pre-move-in recertifications.
Maintain a waiting list and communicate with prospective applicants on it.
Collect and reconcile monthly rent, deposit funds, and issue receipts.
Manage monthly accounting activities, including reviewing, coding, tracking, and processing property invoices and bills.
Issue legal notices and evictions for lease violations when necessary.
Develop and manage annual operating and capital budgets with the Regional Manager.
Prepare and submit HUD Special Claims, vouchers, Reserve for Replacement requests, and other required reports and data in accordance with EIV guidelines.
Coordinate vendors and contractors to resolve advanced maintenance issues and maintain working relationships with staff, suppliers, and vendors.
Maintain organized offices and files; order office and maintenance supplies.
Communicate with the Regional Manager and HUD, and request guidance or training as needed.
Assist with administrative and receptionist duties, attend required meetings and committees, and remain available for after-hours situations.
Follow safety and security protocols for residents in the Dementia Special Care Unit and maintain appropriate communication with residents and their families or significant relationships.
Participate in relevant training and special activities, such as safety committees and new-hire orientation or mentoring.
Recruit and manage property staff; supervise employees and maintain effective working relationships.
Review staff timesheets, manage payroll processes and time-off records, and submit forms to Human Resources on time.
Address staff performance concerns with the Regional Manager, including corrective action.
Uphold Corporate Compliance, HIPAA, fair housing laws, and the Affirmative Fair Housing Marketing Plan.
Maintain 95% to 100% occupancy, market vacancies, prepare monthly Manager/Marketing Reports, and conduct community outreach and public relations.
Maintain working relationships with federal, state, and local organizations and community partners; represent the community at relevant events such as health fairs.
Explain the housing program to incoming residents, implement the Resident Satisfaction & Valuation Program, and respond promptly to resident concerns.
Encourage resident association and social program development; coordinate activities with the Activities Director, Service Coordinator, and outside sources.
Prepare a monthly newsletter and calendar, post notices, and plan and conduct resident meetings.
Oversee property assets and supervise maintenance and janitorial employees to keep the property in good working order.
Maintain a service-request system and generate repair work orders for apartments, common spaces, structures, and grounds, with a 24-hour response time.
Purchase maintenance materials and supplies with competitive pricing and proper expenditure approval; negotiate maintenance contracts with Regional Manager approval.
Maintain supply inventories and regularly inspect the property, including common areas, offices, grounds, and parking lot; conduct annual apartment inspections and ensure units are ready for move-in.
Oversee reasonable accommodations in apartments as needed.
Develop and implement emergency procedures and evacuation plans; maintain relationships and emergency contacts with local police and fire departments and emergency medical facilities.
Communicate with residents and families during and after emergencies and respond to major building problems, coordinate with authorities and emergency personnel, and complete required work orders, incident reports, and notifications after the situation is resolved.
Perform other duties as assigned or directed.