Housing Manager - Barrington Square

United Church Homes•Acworth, GA

About The Position

The Housing Manager oversees the operations of the assigned senior living community, including leasing, renewals, collections, financial reporting, supplies, staff, property maintenance, and resident communications. The role maintains a high level of customer service for residents and prospective residents while ensuring compliance with HUD requirements, organizational policies, Fair Housing laws, and corporate compliance and HIPAA requirements. The Housing Manager manages resident certifications and recertifications, rent collection and accounting, budgets, HUD submissions, occupancy and marketing, staff administration, and maintenance of property assets. The position also coordinates resident activities and community outreach, responds to resident concerns, and develops and implements emergency procedures. It reports through the Regional Manager, who advises the VP of Housing Services.

Requirements

High school graduate or GED.
Two years of business office experience.
Proficiency with computers, the Internet, Microsoft Office, relevant software, and basic office equipment; ability to use HUD and internal accounting software.
Valid driver’s license.
Strong interpersonal skills and ability to resolve interpersonal challenges and conflicts.
Concern for and patience with others, especially elderly individuals.
Ability to communicate in English and read and interpret documents, instructions, procedure manuals, HUD handbooks, schedules, and notices.
Ability to write routine reports and correspondence.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals.
Strong problem-solving skills.
Highly organized, detail-oriented, flexible, adaptable, and able to multitask.
Ability to adhere to all terms and conditions in the United Church Homes Employee Handbook.

Nice To Haves

Certified Occupancy Specialist (COS) certification.
Prior experience with subsidies, HUD policies, Section 8, Section 236, EIV, and/or tax credits.

Responsibilities

Advise and make recommendations through the Regional Manager regarding facility goals, objectives, programs, procedures, and policies.
Review, implement, and uphold HUD Handbook 4350.3, Manager’s Administrative Procedures, and organizational policies and manuals.
Exercise judgment and decision-making in the interests of the facility and United Church Homes.
Lease apartments to approved individuals, including interviews, certifications, and move-in paperwork.
Complete new-resident certifications and annual or pre-move-in recertifications, including background checks and verification of citizenship, date of birth, income, assets, and medical expenses; calculate rent using the established formula.
Maintain a waiting list and communicate with prospective applicants on it.
Collect and reconcile monthly rent, deposit funds using a check scanner and internal software, and print receipts.
Manage monthly accounting, including reconciling and coding invoices, tracking payment status, and processing invoices for payment.
Issue legal notices and evictions for lease violations when necessary.
Develop and manage annual operating and capital budgets in cooperation with the Regional Manager.
Prepare and submit HUD Special Claims, vouchers, Reserve for Replacement requests, and reports and data required by Central Office and HUD, following EIV guidelines.
Coordinate with vendors and contractors to resolve advanced maintenance issues and maintain working relationships with staff, vendors, and suppliers.
Maintain organized offices and files; order office and maintenance supplies; assist with administrative and receptionist duties.
Maintain open communication with the Regional Manager and HUD, and request guidance or training as needed.
Remain available to address after-hours situations and concerns; attend meetings and committees; participate in training and special activities; perform other assigned duties.
Follow safety and security procedures for residents in the Dementia Special Care Unit and communicate effectively with residents and their families or significant others.
Recruit and manage property staff; supervise employees, review time sheets, manage payroll and time-off records, submit forms to HR, and work with the Regional Manager on performance concerns and corrective action.
Uphold employee policies, corporate compliance, HIPAA, Fair Housing laws, and the Affirmative Fair Housing Marketing Plan.
Maintain a 95% to 100% occupancy rate; market vacancies, prepare monthly Manager/Marketing Reports, monitor local events, conduct outreach and public relations, and build relationships with service organizations and community partners.
Oversee booths at relevant health fairs and maintain professional relationships with staff, applicants, guests, residents, and families.
Explain the program to incoming residents; implement the Resident Satisfaction & Valuation Program and respond to concerns in a timely manner.
Encourage resident association formation and social programs; coordinate activities with the Activities Director, Service Coordinator, and other sources; maintain a monthly newsletter and calendar; post notices; and plan and conduct resident meetings.
Oversee property assets, maintenance, and janitorial employees; maintain a service-request system and generate work orders with a 24-hour response time.
Purchase maintenance materials and supplies after obtaining competitive pricing and proper approval; negotiate maintenance contracts with Regional Manager approval; maintain an inventory of operating supplies.
Inspect the property regularly for maintenance and cleanliness, perform annual apartment inspections, ensure units are ready for move-in, and oversee reasonable accommodations in apartments.
Develop and implement emergency procedures and evacuation plans; maintain relationships with local Police and Fire departments and emergency contacts; communicate with residents and families during and after emergencies.
Respond immediately to major building problems or failures, protect resident and staff safety, coordinate with authorities and emergency personnel, and complete required work orders, incident reports, and notifications after the situation is resolved.