Housing & Health Case Manager

Chicago House•Chicago, IL

About The Position

Chicago House seeks a Housing and Health Case Manager to provide comprehensive, intensive case management and care coordination to formerly homeless individuals and families living with HIV/AIDS in supportive residential housing. The role focuses on improving clients’ health outcomes, self-sufficiency, income, and long-term housing stability through client-centered, trauma-informed, and strengths-based support. The position requires teamwork, responsiveness to emergencies, and participation in an on-call rotation one week per month.

Requirements

Bachelor’s degree in Social Work or a related field.
Excellent oral and written communication skills.
Team-oriented work style.
Ability to collaborate successfully across diverse cultural and social communities.
Ability to case manage a diverse population of formerly homeless individuals and families in supportive housing.
Ability to work cooperatively as part of a team.
Ability to work from a harm reduction approach.
Ability to learn and use database systems.
Ability to provide trauma-informed care.

Nice To Haves

Master’s degree preferred.
Experience using Motivational Interviewing preferred.
Experience in Trauma Informed Care preferred.
Previous housing experience and familiarity with HIV/AIDS preferred.
Bilingual/bicultural skills preferred.

Responsibilities

Conduct comprehensive psychosocial assessments and develop service plans with input from clients, medical personnel, staff, and others as appropriate.
Assess clients’ progress toward goals and use motivational enhancement as needed.
Provide case management focused on health outcomes, self-sufficiency, increased income, and long-term housing stability.
Advocate for clients in obtaining benefits and entitlements.
Complete and facilitate client discharges, including follow-up arrangements.
Attend and participate in appropriate staff meetings, including blended management.
Report potential housing crises and changes in clients’ health or behavior to a supervisor.
Participate in preparing quarterly and annual progress reports for funders.
Manage an assigned caseload of clients in the Family Support and Independent Living Program who require intensive case management, Ryan White Medical Case Management Services, and care coordination.
Coordinate care with service providers, including doctors, hospitals, insurance companies, and pharmacies.
Collaborate with program staff to ensure quality care and identify appropriate services for clients.
Maintain professional therapeutic relationships and practice trauma-informed care and strengths-based approaches.
Develop Individualized Service Plans with clients using SMART goals every six months and review progress with them every two weeks.
Maintain client files according to Chicago House and Social Service Agency, IDHS, HOPWA, and other funder standards.
Participate in and help organize community meetings for clients at residential buildings.
Respond to emergencies and be on call as required, including one week per month.
Perform other duties as assigned.