Housing Focused Case Manager - GMRC

The Road Home•Salt Lake City, UT

7d•Onsite

About The Position

The Housing Focused Case Manager provides trauma-informed, guest-driven case management to people experiencing homelessness, with the goal of helping them achieve stable housing quickly and efficiently. The role identifies and engages individuals in the Resource Center, connects them with community resources, and works with the shelter team to identify common barriers and develop shelter-wide strategies and procedures to address needs. The position is based at the Gail Miller Resource Center in Salt Lake City, Utah, and reports to the Supportive Services Manager.

Requirements

Ability to move heavy objects, including furniture.
Ability to stand and walk for at least an hour at a time.
Ability and license to drive a vehicle.
Ability to accept direction and constructive feedback from a supervisor.
Ability to set and maintain good boundaries.
Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.

Nice To Haves

Experience working with diverse and vulnerable populations.
Lived, work, or volunteer experience, or a degree in a related field.

Responsibilities

Help individuals experiencing homelessness get into housing.
Assist guests in identifying barriers and connect them with appropriate community resources.
Assist guests and their belongings with moving into their new homes.
Use agency vehicles to transport guests in pursuit of housing.
Initiate and maintain ongoing conversations with guests about housing.
Assist guests on an assigned caseload in establishing goals.
Engage with guests to connect them with resources and housing options.
Follow agency guidelines to create healthy boundaries with guests.
Collaborate daily with all departments to promote a healthy team environment.
Seek out, engage, and network with community partners to find housing options and additional resources.
Attend daily team open office hours to interact with guests and provide resources that support their housing goals.
Attend weekly team meetings and contribute to case conferencing.
Maintain accurate records, case management notes, and statistical data, and participate in special projects as needed.
Provide direct, trauma-informed case management, including crisis intervention, harm reduction, outreach, ongoing assessments, goal setting, creative problem solving, and use of community resources.
Use provided training to respond effectively and in a trauma-informed way to high-stress situations.
Assist with de-escalation and crisis intervention for guests in crisis.
Collaborate with the crisis clinician and others to support individuals facing mental and behavioral health barriers.
Accept direction and constructive feedback from the supervisor.
Set and maintain appropriate boundaries using Trauma-Informed Care as a guideline.
Demonstrate awareness of and sensitivity to diverse populations and contribute to appreciation of diverse ethnic and cultural heritages.
Apply housing-focused, harm-reduction, and low-barrier approaches to access to resources.
Perform other duties as assigned.