Housing & Entitlements Specialist

Sheppard Pratt • Catonsville, MD

2d • $19 - $26

About The Position

The Housing & Entitlements Specialist coordinates resident benefit and housing administration activities, including Social Security and HUD-related documentation, benefit tracking, regulatory recordkeeping, and agency follow-up. The role maintains compliant resident files, supports housing certification and lease processes, collaborates with internal departments to ensure documentation and financial accuracy, and provides administrative support for housing program operations and inspections. Travel may be required for housing applications and renewals, site or property inspections, and other property-based needs; the position may occasionally require using a personal vehicle to transport a client for direct job-related duties.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of direct job-related experience maintaining file management according to HUD guidelines and criteria.
• Proficiency in Real Page and HUD documentation.
• Proficiency with Windows and Microsoft Office, including Word and Excel, as well as a calculator and other automated office equipment.
• Excellent organizational, oral communication, and written communication skills, with strong attention to detail.
• Valid state driver's license and ability to meet Sheppard Pratt transportation policy requirements.
• When use of a personal vehicle is required, provide proof of insurance and registration.

Nice To Haves

• HUD experience is preferred.

Responsibilities

• Prepare, submit, and monitor Social Security Benefit and Representative Payee status after residential move-ins.
• Prepare, submit, and monitor Social Security Benefit and HUD Housing Program Termination forms when clients move out.
• Communicate with teams about benefit and move-in/move-out status, maintaining timelines and appropriate document management.
• Follow up with government agencies to resolve pending benefit issues in a timely manner.
• Obtain current and annual award letters for clients receiving benefits.
• Maintain and organize current residents’ entitlement records, including scanning, saving, and entering documentation in records promptly.
• Collect and file documents, maintain inspection-ready files, and ensure documentation compliance.
• Document efforts and interactions related to benefits, clients, and the property in the electronic medical record and appropriate property files.
• Work with Intake and Accounting to obtain documents and ensure related financial records are accurate.
• Partner with Housing Property Managers to ensure clients sign pre-certification, recertification, lease, and renewal paperwork.
• Manage filing and storage at Catonsville.
• Travel as needed to support HUD housing applications and renewals and ensure required paperwork is signed.
• Perform other duties and special projects as assigned.

Benefits

• Comprehensive tuition reimbursement program supporting ongoing education and licensure and/or certification preparation.
• Comprehensive medical, dental, and vision benefits for benefit-eligible positions.
• 403b retirement match.
• Generous paid time off for benefit-eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED