Housing and Entitlements Specialist

Maryland Works•Silver Spring, MD

About The Position

The part-time Housing and Entitlements Specialist assists the Consumer Entitlements and Benefits Manager with administrative tasks, communication with consumers and third-party representatives, and personalized housing support for consumers in the Residential Rehabilitation Program. The role supports consumers associated with the Developmental Disabilities Administration and Mental Health Administration by handling entitlement-related documents, tracking benefits, coordinating with consumers and program staff, and helping develop independent housing plans and related procedures.

Requirements

High school diploma or equivalent.
At least two years of experience working with adults diagnosed with varying mental health, developmental, and intellectual disabilities.
At least two years of human services and/or administrative experience.
Knowledge of the Internet and Microsoft Office, specifically Microsoft Excel and Word.
Excellent organizational and time-management skills, with the ability to manage multiple tasks.
Strong communication and interpersonal skills to deliver training and collaborate effectively with staff and stakeholders.
Knowledge of federal, state, and county entitlement programs, including Social Security Benefits, Social Security Disability Income, Supplemental Security Income, Medicare, Developmental Disabilities Administration (DDA), Maryland Medicaid Administration (MMA), Maryland Supplemental Nutrition Assistance Program (SNAP), and Public Assistance to Adults (PAA).

Responsibilities

Gather, review, and scan entitlement-related mail for Residential Rehabilitation Program consumers from DHHS, the Social Security Administration, the Centers for Medicare and Medicaid, and other sources.
Scan and pre-fill DHHS redeterminations and benefit reviews.
Electronically and manually file paperwork received on behalf of DDA and MHA Residential Rehabilitation Program consumers.
Maintain a tracker for DHHS Food Stamp and Public Assistance to Adults benefits for each DDA/MHA RRP consumer.
Contact consumers and third-party representatives when verification paperwork is needed.
Build and maintain rapport with DDA/MHA house managers and staff, and report changes regarding county benefits.
Assist with improving or redesigning processes, approaches, and coordination; establish templates and implement necessary changes.
Update job knowledge by participating in educational opportunities and maintaining professional networks.
Develop standard operating procedures for creating and implementing independent housing plans.
Develop and maintain information tracking.
Perform other duties as assigned.