Housing and Entitlements Specialist

Maryland Works•Silver Spring, MD

About The Position

The part-time Housing and Entitlements Specialist assists the Consumer Entitlements and Benefits Manager with administrative tasks, communicates with consumers and third-party representatives, and provides personalized housing supports to consumers. The role supports Residential Rehabilitation Program consumers and works with Developmental Disabilities Administration and Mental Health Administration programs. The position is 30 hours per week, with a starting rate of $23.00 per hour.

Requirements

High school diploma or equivalent.
At least two years of experience working with adults diagnosed with varying mental health, developmental, and intellectual disabilities.
At least two years of human services and/or administrative experience.
Knowledge of the Internet and Microsoft Office software, specifically Microsoft Excel and Word.
Excellent organizational and time-management skills, with the ability to manage multiple tasks.
Strong communication and interpersonal skills to deliver training and collaborate effectively with staff members and stakeholders.
Knowledge of federal, state, and county entitlement programs, including Social Security benefits, Social Security Disability Income, Supplemental Security Income, Medicare, Developmental Disabilities Administration (DDA), Maryland Medicaid Administration (MMA), Maryland Supplemental Nutrition Assistance Program (SNAP), and Public Assistance to Adults (PAA).
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Gather, review, and scan mail related to entitlements received from the Department of Health and Human Services, Social Security Administration, Centers for Medicare and Medicaid, and other sources for Residential Rehabilitation Program consumers.
Scan and pre-fill benefit redeterminations and reviews from DHHS electronically, and file paperwork received for DDA and MHA RRP consumers both electronically and manually.
Maintain a tracker for DHHS Food Stamp and Public Assistance to Adults benefits for each DDA/MHA RRP consumer.
Contact consumers and third-party representatives when verification paperwork is needed.
Build and maintain rapport with DDA/MHA house managers and staff, and report changes regarding county benefits.
Assist in improving or redesigning processes, approaches, and coordination; establish templates and implement necessary changes.
Update job knowledge by participating in educational opportunities and maintaining personal networks.
Develop standard operating procedures for creating and implementing independent housing plans.
Develop and maintain information tracking.
Perform other duties as assigned.