Housing & Entitlements Specialist

Sheppard Pratt Careers • Catonsville, MD

3d

About The Position

The Housing & Entitlements Specialist coordinates resident benefit and housing administration activities, including Social Security and HUD-related documentation, benefit tracking, regulatory recordkeeping, and follow-up with government agencies. The role maintains compliant, inspection-ready resident files; supports housing certifications, leases, and renewals; collaborates with internal departments to ensure documentation and financial accuracy; and provides administrative support for housing program operations and inspections. The position may involve travel to properties and, when necessary, using a personal vehicle to transport clients for direct job-related duties.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of direct job-related experience maintaining file management according to HUD guidelines and criteria.
• Proficiency in RealPage and HUD documentation.
• Proficiency with Windows, Microsoft Office, including Word and Excel, a calculator, and other automated office equipment.
• Excellent organizational, oral and written communication skills, and attention to detail.
• Valid state driver’s license and ability to meet the requirements of Sheppard Pratt’s transportation policy.
• When use of a personal vehicle is required, proof of insurance and registration.

Nice To Haves

• HUD experience is preferred.

Responsibilities

• Prepare, submit, and monitor Social Security Benefit and Representative Payee status following residential move-ins.
• Prepare, submit, and monitor Social Security Benefit and HUD Housing Program Termination forms when clients move out.
• Communicate benefit and move-in/move-out status to teams, maintain timelines, and manage related documentation.
• Follow up with government agencies to resolve pending benefit issues in a timely manner.
• Obtain current or annual award letters for clients receiving benefits.
• Maintain and organize current residents’ entitlement records, including scanning, saving, and entering documentation in a timely manner.
• Collect and file documents and maintain inspection-ready files and documentation compliance.
• Document efforts and interactions related to benefits, clients, and properties in the electronic medical record and appropriate electronic property files.
• Work with Intake and Accounting to ensure documents are obtained and related financial records are accurate.
• Partner with Housing Property Managers to ensure clients sign pre-certification, recertification, lease, and renewal paperwork.
• Manage filing and storage at Catonsville Travel.
• Provide support for HUD housing applications and renewals as needed, ensuring required housing paperwork is signed by clients.
• Travel for site inspections, property inspections, and property-based needs as required.
• Use a personal vehicle to transport clients for direct job-related duties when required and subject to vehicle availability and company policy.
• Perform other duties and special projects as assigned.

Benefits

• Professional development support, including tuition reimbursement for ongoing education and licensure and/or certification preparation.
• Comprehensive medical, dental, and vision benefits for benefit-eligible positions.
• 403(b) retirement match.
• Generous paid time off for benefit-eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED