Housing Case Manager

La Casa Norte • Chicago, IL

5d • $41,212 - $44,303 • Onsite

About The Position

La Casa Norte is seeking a committed and compassionate Housing Case Manager to provide housing-focused case management to clients experiencing homelessness or housing instability. This full-time role helps youth and families obtain and maintain permanent, stable housing while promoting self-sufficiency, health, and wellness. The position may be assigned to Rapid Re-Housing, Scattered Sites, Pierce House, or other housing programs as needed.

The Housing Case Manager provides client-centered support, housing search and retention assistance, advocacy, referrals, resource coordination, and financial assistance when applicable. The role also involves maintaining accurate client records and program documentation, monitoring progress, participating in crisis response and on-call rotation, and contributing to staff meetings, trainings, fundraising events, and program reporting. Work takes place in an office and in the field, including client homes and community settings.

Requirements

• Bachelor’s degree in social work, psychology, or a related field, or at least three years of equivalent experience.
• Knowledge of and familiarity with family systems.
• Excellent written and oral communication skills, including the ability to facilitate group sessions.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with computers, research tools, and database systems.
• Valid driver’s license, proof of insurance, and access to a reliable vehicle.
• Ability to lift up to 25 pounds.
• Some evening and weekend shifts are required, along with participation in an on-call rotation for crisis response.

Nice To Haves

• Prior experience working with homeless and at-risk populations.
• Familiarity with Chicago’s housing and human services systems.
• Proficiency in Spanish and English.

Responsibilities

• Provide intensive, client-centered case management rooted in Harm Reduction and Trauma-Informed Care.
• Conduct eligibility assessments and pre-housing evaluations.
• Develop individualized service plans with clear goals to increase stability and financial independence.
• Support clients through housing search, lease-up, move-in, and housing retention.
• Attend apartment viewings and other appointments with clients.
• Collaborate with housing location staff to help clients find appropriate housing and develop positive relationships with landlords.
• Conduct home visits and community-based meetings with clients.
• Deliver life skills education on budgeting, conflict resolution, wellness, and tenant rights.
• Facilitate access to medical, legal, mental health, and substance use services through internal and external referrals.
• Mediate landlord-tenant issues and support long-term housing retention.
• Advocate for clients with public institutions, including IDHS, Social Security, and schools.
• Connect clients to La Casa Norte programs and external services, including food, clothing, employment, education, and benefits.
• Administer financial assistance for rent, deposits, and utilities when applicable.
• Support income growth through employment services or benefits enrollment.
• Educate clients on financial tools, credit repair, and responsible financial management.
• Maintain timely and accurate case notes and documentation in HMIS, ClientTrack, Caseworthy, and/or other databases.
• Ensure paperwork is completed accurately, consistently, and on time.
• Monitor client progress toward service plan goals and adjust plans as needed.
• Participate in the on-call rotation and provide crisis intervention as required.
• Attend weekly staff meetings and other staff trainings.
• Participate in La Casa Norte fundraising events as needed.
• Assist with data collection and completion of program reports.
• Perform other duties as required.

Benefits

• 14 vacation days per year.
• 7 personal days per year; carryover permitted subject to a usage deadline.
• 10 paid holidays annually.
• 6 sick days annually, with up to 20 hours of carryover.
• Blue Cross and Blue Shield of Illinois health insurance, with HMO and PPO options.
• Dental and vision insurance coverage options.
• 403(b) retirement savings plan.
• $25,000 basic term life insurance at no cost.
• Long-term disability coverage at no cost.
• Flexible Spending Accounts with pre-tax options for healthcare, transit, and dependent care.
• Employee Assistance Program with confidential employee resources.
• Direct deposit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level