HOUSING CASE MANAGER- HOPWA

Care Resource Community Health Centers, Inc.•Fort Lauderdale, FL

67d

About The Position

The Housing Case Manager assesses and coordinates Housing Opportunities for Persons with AIDS (HOPWA) and other housing programs for Care Resource clients. The role screens and assesses clients, determines eligibility, completes applications, identifies resources, makes referrals, and follows up on housing stability. The position also manages an assigned caseload, coordinates referrals to agency and external services, documents services and client progress, supports billing and reporting, participates in training and agency activities, and follows safety procedures. Work is usually performed in an office and may also take place in patients’ homes, community agency settings, and hospitals.

Responsibilities

Screen and assess new clients for HOPWA and other housing stability services.
Determine client eligibility for HOPWA and other housing services according to the intake schedule.
Complete applications for HOPWA and other housing programs.
Identify resources and refer applicants to appropriate housing programs, including Rapid Rehousing.
Follow up with clients regarding housing stability.
Maintain an average annual active caseload as assigned by the manager.
Serve as a liaison to facilitate referrals to agency or external services and help remove barriers to treatment and care.
Ensure documentation is timely, accurate, legible, and clear.
Empower clients to participate in treatment planning as needed.
Maintain progress notes and reviews in client records according to agency policy, program guidelines, and performance standards.
Enter client information electronically according to agency and departmental guidelines.
Maintain accurate time sheets reflecting program work.
Prepare program reports and records as requested by a supervisor or manager.
Maintain knowledge of community services and match them to client needs.
Support billing through concurrent documentation of services and budget activities, including reconciliation across specified data systems.
Participate in required staff training within specified timeframes.
Participate in agency and health center developmental activities as requested.
Follow proper hand-washing procedures and assigned roles in the Emergency Code System and Continuity of Operations Plan.
Provide courteous, attentive, competent, and responsive service to internal and external customers.
Perform other duties as assigned.