Housing Case Manager - SSVF
About The Position
The Housing Case Manager will assist Veterans in SupportWorks’ Supportive Services for Veteran Families (SSVF) program in the Greater Richmond and Charlottesville Continuums of Care with securing and maintaining permanent housing using a Housing First approach. The position provides direct services to assess the needs of clients who are homeless or at risk of homelessness, and refers, links, and monitors community services to improve housing stability and quality of life. The Case Manager oversees eligibility screening for very low-income Veteran families, reviews and accepts applications from eligible families, and provides counseling to help families develop plans to obtain and retain self-sufficiency. The role provides housing stabilization case management, including individualized housing support plans with goals, objectives, and timeframes, and coordinates services with community providers. It also involves housing barrier assessments, budgeting and action plans, coordination with housing-location providers, and maintaining professional relationships with landlords and other stakeholders. The position calculates housing affordability, conducts habitability and lead-based paint inspections, and assists participants with securing and maintaining employment to increase income and support long-term housing stability. Travel is approximately 10% of the time. SupportWorks conducts pre-employment drug testing, criminal background checks, and reference checks for applicants hired.
Requirements
- At least one year of experience working with low-income and/or homeless adults.
- HQS inspection certification, or ability to earn it within three months of employment.
- Knowledge of case management, Fair Housing laws, and landlord/tenant law.
- Good interpersonal skills and effective oral and written communication skills.
- Detail orientation and ability to plan, prioritize, multitask, and meet deadlines.
- Computer skills, including working knowledge of primary Microsoft Office programs.
- Valid Virginia driver’s license and reliable transportation.
- Ability to travel approximately 10% of the time.
Nice To Haves
- Bachelor’s degree in human services preferred.
- Knowledge of the Veterans Service System and military culture strongly preferred.
- Experience with HUD VASH vouchers preferred.
Responsibilities
- Assist Veterans in the SSVF program in the Greater Richmond and Charlottesville Continuums of Care with securing and maintaining permanent housing using a Housing First approach.
- Assess the needs of clients who are homeless or at risk of homelessness, and refer, link, and monitor the effectiveness of community services.
- Oversee eligibility screening for very low-income Veteran families, review and accept eligible families’ applications, and provide counseling to help families plan to obtain and retain self-sufficiency.
- Provide housing stabilization case management, including developing individualized housing support plans with goals, objectives, and timeframes.
- Coordinate housing support services with other community providers and mainstream community resources.
- Complete a housing barrier assessment, budget, and action plan for each program participant.
- Meet regularly with other housing-location providers to coordinate landlord outreach, retention, and recognition activities.
- Develop and maintain professional relationships with realty brokers and agencies, private landlords, public housing authorities, social services and government agencies, and other stakeholders.
- Calculate housing affordability and conduct habitability and lead-based paint inspections.
- Assist individuals with securing and maintaining employment to increase income for long-term housing stability.
Benefits
- Medical, dental, and vision plans starting after one month of employment.
- Short-term and long-term disability insurance and life insurance at no cost, plus voluntary life insurance.
- Employee Assistance Plan (EAP).
- 403(b) retirement plan with a company match.
- Generous paid time off plan including vacation, sick, and personal days.
- 13 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
