HOUSING CASE MANAGER (ROCKDELL VILLAS)

TCN BEHAVIORAL HEALTH SERVICES INC•Fairborn, OH

About The Position

The Housing Case Manager provides direct supportive services to residents at Rockdell Villas to promote housing stability. The role serves formerly homeless people with severe and persistent mental illness, substance use disorders, or co-occurring disorders by providing intensive mental health, chemical dependency, and trauma-related interventions, case management, and connections to appropriate community supports. The position works under the general supervision of the Supportive Services Manager and maintains progress notes, service logs, client files, and other required documentation in accordance with agency, funding, and accreditation standards. The work is performed in a general office environment and community settings. The employee must possess and drive a motorized vehicle, and travel is required, mostly locally, including travel to trainings primarily in Ohio. Hours may exceed normal business hours during peak periods; evening or weekend hours may be necessary. The position has no supervisory responsibilities.

Requirements

Completed education in mental health, social work, or another related area.
At least two years of experience in homeless outreach, housing services for formerly homeless people, or a related area.
Familiarity with the state and local behavioral health service community.
Willingness to work odd and irregular hours, including evening or weekend hours when necessary.
Ability to work with minimal supervision.
Valid Ohio driver’s license with fewer than six points and proof of automobile insurance meeting Ohio’s minimum financial responsibility requirements.
Possess and drive a motorized vehicle; when transporting clients, hold an operator’s license appropriate for the vehicle.
Pass a criminal background inquiry and be able to work closely with law enforcement personnel.
Ability to communicate and exchange information effectively, collect and prepare work documents, operate standard business office equipment, and work effectively in a multitasking environment.
Ability to work in community settings without mechanical lifts.
Ability to understand and promote agency policies, procedures, mission, values, goals, and objectives, and knowledge of applicable state and local rules, regulations, and laws.
Knowledge of major mental disorders and community resources for people with mental disorders.
Knowledge of social work or counseling principles and first aid and CPR administration.
Ability to respond to supervisory feedback, interact professionally with people across disciplines and backgrounds, prepare concise and accurate documentation, and gather and organize information.
Ability to handle sensitive and confidential inquiries and work effectively both independently and as part of a team.
Creative and flexible problem-solving skills.
Computer skills, including database and spreadsheet software capabilities.

Nice To Haves

Bachelor’s degree.
Personal experience with serious and persistent mental illness, substance abuse, homelessness, and/or veteran status.

Responsibilities

Build and maintain professional rapport with residents, using personal recovery experiences where applicable to offer hope and encouragement while maintaining appropriate boundaries.
Conduct eligibility interviews and assessments before program entry, and complete intakes and assessments when clients enter the program.
Provide community-based services tailored to clients’ mental health and substance use needs, including assessment, service coordination, referrals and linkages, symptom monitoring, advocacy, and skill development; services may be delivered in person or by telephone.
Coordinate a collaborative individualized service plan for each assigned client, including the client’s stated needs, specific objectives, and measurable steps.
Provide or ensure the provision of community support services identified in each individual service plan.
Respond to emergencies and crises, including by using community resources promptly and appropriately.
Engage clients through trauma-sensitive service delivery.
Meet agency productivity, documentation, and record-keeping requirements established in accordance with funding and accreditation standards.
Promote recovery and help clients strengthen interpersonal and community coping skills and self-management techniques.
Help clients maintain housing, entitlements, and other basic resources; maintain regular contact and follow-up as specified in housing stabilization and service plans.
Provide specialized interventions when clients are at risk of eviction.
Advocate for participants so they can obtain services specified in their action plans.
Conduct outreach to engage participants who miss appointments or do not follow through with case management.
Visit clients’ units to check compliance with lease terms and program rules, and coordinate with property management as appropriate for wellness checks and work orders.
Lead or co-lead monthly tenant meetings and provide educational and recreational group activities and services, on site or off site.
Maintain accurate, current client files, including data in HMIS and clients’ physical files.
Participate in on-site and off-site trainings and meetings as needed.