Housing Case Manager - Returning Home Ohio (RHO)

Talbert House•Cincinnati, OH

7d•$19 - $20

About The Position

The Housing Case Manager coordinates and supports the full client care cycle, including assessment, service planning, implementation, monitoring, and evaluation. The role identifies client needs, connects individuals with housing and community resources, and provides ongoing support to promote housing stability, financial wellness, self-sufficiency, and overall well-being. Working under minimal supervision, the Housing Case Manager provides safe, timely, effective, equitable, client-centered services while following agency policies, program requirements, and applicable regulatory standards. The position involves office-based responsibilities and community-based work, including meeting clients in community settings and traveling within the community to meet client and program needs.

Requirements

Associate degree in behavioral science or a related field, or equivalent work experience when permitted by applicable regulatory requirements.
Valid driver's license and current automobile insurance.
Ability to travel within the community as required to meet client and program needs.
Strong organizational and time-management skills, including the ability to manage an active caseload and meet deadlines.
Excellent verbal and written communication skills.
Ability to build positive working relationships with people from diverse backgrounds and life experiences.
Strong problem-solving, critical-thinking, and decision-making skills.
Ability to manage multiple responsibilities while prioritizing urgent client needs.
Willingness and ability to learn case management principles, healthcare management practices, and applicable reimbursement requirements.
Ability to use technology and electronic service documentation systems to maintain accurate client records.
Basic computer proficiency, including Microsoft Word, Outlook, Excel, Teams, and PowerPoint.
Ability to work independently and collaborate effectively with a multidisciplinary team.
Client-centered approach promoting dignity, respect, accountability, and self-determination.

Responsibilities

Build supportive relationships with clients and maintain regular contact to understand needs, monitor progress, and encourage engagement.
Help clients identify housing options, address housing challenges, and access housing assistance and community resources.
Provide transportation assistance when appropriate and help clients develop skills for independence and successful community living.
Conduct assessments and develop, implement, monitor, and adjust individualized treatment or service plans.
Coordinate services and share relevant information with appropriate providers to support continuity of care.
Manage an assigned caseload, review progress, support effective service utilization, and recommend case closure or service-status changes in consultation with a supervisor.
Advocate for clients navigating housing systems, healthcare services, and community supports.
Connect clients with housing programs, financial assistance, healthcare providers, social services, and other resources.
Provide supportive counseling, crisis intervention, and problem-solving assistance within the scope of the role.
Help clients strengthen budgeting skills and financial wellness; support medication monitoring when appropriate to the role, program requirements, and protocols.
Encourage self-advocacy, informed decision-making, and progress toward individualized goals.
Collaborate with supervisors, treatment teams, providers, and community partners; participate in treatment team meetings and contribute recommendations.
Coordinate referrals and communication among providers, and help clients navigate multiple services and systems.
Assist with developing or delivering educational materials, life-skills instruction, and group curriculum when needed.
Identify barriers to progress and work with clients and team members on practical solutions.
Document client contacts, assessments, plans, interventions, and outcomes accurately and on time, ensuring records meet applicable requirements.
Follow professional standards, agency policies, protocols, rules, and regulations; complete required training; protect confidentiality and maintain professional boundaries.
Perform other duties as assigned.