Housing Care Navigator Level II: Community Based (69893)

VARIETY CARE INC•Oklahoma City, OK

76d•Hybrid

About The Position

Demonstrates a high level of clinical expertise in providing outpatient care navigation services to adults, children, and families at NorthCare. The position is responsible for ensuring a continuum of health and behavioral healthcare is provided, along with increasing patient/family involvement as partners in their own health. This position is expected to meet productivity guidelines as outlined by the outpatient management team. The position is supervised by the Program Supervisor.

Requirements

ODMHSAS Behavioral Health Case Manager II (CM II) certification and complete annual continuing education requirements to maintain certification.
ODHMSAS Wellness Coach Certification and complete annual continuing education requirements to maintain certification.
Minimum Two (2) years’ experience as a CM II in community mental health.
This position provides community-based services for 20 or more hours of a 40-hour work week or over 50% of the designated work week.
Staff who are considered community based may have limited access to onsite supervision and are expected to use critical thinking skills to ensure appropriate staffing of situations as they present.
Staff who are community based are expected to travel to and from appointments and are required to have “business purposes” added to their auto insurance.
Community based staff should have access to an internet hotspot to access technology while in the field.
Must display proficiency in MS Word processing software and intermediate general computer skills.
Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English-speaking patients.
Employee must have excellent written and oral communication skills.
Must be able to move about facilities freely.
Casual professional dress is required with adherence to dress code requirements.
Must have access to reliable transportation.
Local travel is required.
Must possess and provide verification of valid Oklahoma driver’s license during employment with NorthCare.
Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage.
Must possess and maintain CPR, First Aid and Therapeutic Options certifications; or obtain within 30 days of employment with NorthCare.
Must have and/or complete Co-Occurring Training and Trauma Informed Training within 60 days of employment with NorthCare.
Must have TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment with NorthCare.
Every NorthCare employee is responsible for adhering to any and all laws, professional standards and ethical codes that apply to his/her/their job responsibilities.

Nice To Haves

CMII/PRSS dual certification preferred.

Responsibilities

Provide integrated services that are welcoming, engaging, accessible, and in the community, addressing physical healthcare, behavioral healthcare, and social needs that are recovery-focused, strengths-based, culturally competent, patient-centered, trauma-informed, and co-occurring capable.
Promote a warm and engaging organizational culture in line with NorthCare values, trauma-informed care, and health and wellness.
Demonstrate clinical expertise in coordinated health and behavioral health care, capable of care coordinating complex cases using evidence-based interventions including wellness resources, rehabilitation curriculum, and case management strategies.
Assist the program in meeting state and federal healthcare measures.
Work independently and provide mentorship to colleagues regarding care coordination.
Lead care coordination staffing focused on population management needs as needed.
Work as part of a multi-disciplinary team to support health behavior change in persons with behavioral health challenges.
Interact and collaborate genuinely and professionally with patients, their families, support systems, and community partners to assist with obtaining treatment goals.
Work with patients to obtain and maintain eligibility for health and disability benefits, obtain and maintain affordable housing, arrange reliable transportation, locate and enroll in education or vocational programs, find and keep a job, locate needed services/resources, and build a natural support system, and follow up to ensure services are received.
Provide preventive interventions, linkage, and advocacy for services and health information related to smoking cessation, nutrition, exercise, weight management, stress management, and chronic disease management.
Coordinate care across various treatment milieus, both within and outside the agency.
Help prepare people for primary care appointments and increase self-management and goal planning.
Provide crisis management services, including face-to-face or telephone interviewing, assessment of lethality, assessment of available support systems, and assistance in arranging appropriate intervention, including hospitalization.
Consult with management staff or available therapist to develop a safety plan with the patient in cases where a potential for harm exists.
Transport patients to various locations in the community and provide services in the home.
Monitor and track outcome measures for client caseload.
Maintain clinical records in a timely manner as required by agency policy, funding sources, and accreditation authorities.
Complete all required forms and maintain them consistent with requirements.
Maintain professional competency through appropriate readings, workshops, and trainings.
Comply with all requirements to maintain professional certification(s).
Return phone calls and cell text pages promptly.
Check and respond to email daily.
Maintain consistent work attendance and contact supervisor on a timely basis for needed late arrivals or absences.
Meet dress code expectations.
Complete all NorthCare required courses and training and comply with all agency policies and procedures, including confidentiality requirements, documentation deadlines, and productivity expectations.
Perform any reasonable work requested that falls within the qualifications but is not specifically described.