Care Manager / Housing Navigator

Home & Health Care Management•Redding, CA

4d•Onsite

About The Position

Home & Health Care Management is hiring a Care Manager / Housing Navigator for its Enhanced Care Management Team. The agency provides comprehensive in-home care and case management for older adults, children, and people with disabilities across Northern California, using Medi-Cal, Medicare, and targeted health programs. This office-based position is located in the Redding office, with travel to participants’ homes potentially comprising up to 80% of the role. The full-time schedule is Monday through Friday, 8 a.m. to 5 p.m., with one hour for lunch. The role supports participants by helping identify and access community resources, including housing, medical equipment and supplies, health care providers, food, clothing, household goods, and medical transportation. It also helps participants apply for health benefits and insurance coverage, IHSS, CalFresh, waiver programs, and managed care programs. The Care Manager / Housing Navigator advocates for timely medical services, educates participants about available services and community supports, documents interactions and required reports, and reports significant behavioral changes to a supervisor and medical provider. The successful candidate is passionate about case management, can solve problems, and has knowledge of community resources, particularly housing resources for low-income people and people with disabilities. The position requires community face-to-face visits, office work, independent work, and collaboration with care-team colleagues and community providers. A medical exam is required as a condition of the job offer.

Requirements

Current CPR certification.
Valid California Driver’s License.
Must be eligible for coverage under the company’s liability policy and have a clean DMV report.
Must have a personal car and proof of current auto insurance.
Must pass a pre-employment background check and meet fingerprinting requirements.
Communicate effectively in English, verbally and in writing, with colleagues, supervisors, and participants.
Ability to work in the community during face-to-face client visits and in an office environment.
Knowledge of basic problems and needs of people diagnosed with a physical disability or emotional disturbance.
Ability to assess and prioritize multiple tasks, projects, and demands.
Ability to meet deadlines and complete projects and assignments.
Ability to establish and maintain effective working relationships with coworkers and community providers.
Ability to use a computer and standard software, including an electronic medical record.
Ability to work independently and as a team member.
Ability to sit, stand, bend, lift, walk, and move intermittently during working hours.
Ability to lift up to 35 pounds without assistance and drive intermittently.
Must successfully pass a medical exam that tests, among other things, ability to move, visual acuity, and hearing acuity.

Nice To Haves

Experience with the Justice Involved population.
Knowledge of the Cal-AIM Program and experience with HUD and housing programs.
Experience providing care management services and knowledge of low-income housing resources.
Knowledge of community and supportive services.
Bilingual skills, especially Russian, Spanish, Hmong, or Portuguese.
Education in social work or a related field such as gerontology, sociology, or psychology.

Responsibilities

Work with a Care Management Team that provides comprehensive case management services.
Help the team identify community resources that meet participants’ needs, including housing, medical equipment and supplies, primary care physicians and specialists, food, clothing, household goods, and medical transportation.
Guide participants through applications for services such as health benefits and insurance coverage, IHSS, CalFresh, and waiver and managed care programs.
Advocate to help ensure participants receive timely medical services and can remain safe in their community.
Educate participants about the benefits of services and community support programs.
Document interactions with participants and meet timely reporting and documentation requirements.
Observe participant behavior and report significant changes to a supervisor and medical provider, documenting reports appropriately and on time.
Travel to participants’ homes for face-to-face visits and work in the office.