Housing Care Manager

The Empowerment Program•Denver, CO

7d•$25 - $28

About The Position

The Empowerment Program is seeking a Housing Care Manager for its Continuum of Care (CoC) Permanent Supportive Housing project in Denver, Colorado. This grant-funded role is primarily supported by the HUD CoC Supportive Services budget allocation. The Housing Care Manager provides recovery support and housing stability services to program participants, supports their ability to maintain permanent housing, and ensures compliance with HUD regulations under 24 CFR part 578. The role combines housing resource and landlord engagement, rental assistance administration, supportive services and case management, and compliance documentation. The manager develops individualized service plans, helps participants connect with benefits and other community resources, monitors progress and housing barriers, and maintains accurate participant records. The position requires travel across the Denver metro area for home visits, client appointments, and landlord meetings.

Requirements

At least 2 years of experience in case management, permanent supportive housing, or homeless services.
Understanding of the unhoused population and recovery-oriented systems of care.
Demonstrated experience applying Trauma-Informed Care and Harm Reduction principles.
Proficiency in Motivational Interviewing techniques to support client-directed recovery goals and lease compliance.
Ability to manage interpersonal conflict and de-escalate crises.
Ability to pass background checks and verify eligibility to work on federal grants.
Valid Colorado driver's license, reliable vehicle, and insurance.
A bachelor's degree in Social Work, Human Services, or a related field is preferred; relevant lived experience or professional experience in homeless services may substitute for formal education year-for-year.

Nice To Haves

Familiarity with HUD CoC grants.

Responsibilities

Conduct housing resource searches and engage landlords to secure units for participants.
Process annual recertifications to verify participant eligibility and income in accordance with 24 CFR part 578.
Deliver supportive services that promote long-term housing stability and recovery.
Develop individualized service plans focused on self-sufficiency, recovery support, and connection to community resources.
Assist participants with navigating public benefits, healthcare, and employment resources.
Maintain regular contact with participants to monitor progress and address housing barriers, including lease violations and utility arrears.
Maintain precise participant files documenting eligibility, homelessness status, and income verifications.
Ensure services comply with federal anti-discrimination laws and immigration verification requirements (PRWORA/SAVE).
Document financial assistance and service encounters in the Electronic Health Record.
Conduct home visits, transport clients to appointments, and meet with landlords across the Denver metro area.