Housing Manager

YWCA South Hampton Roads•Norfolk, VA

About The Position

Under the general supervision of the Director of Housing Stabilization & Support Services, the Housing Manager oversees and manages YWCA South Hampton Roads’ housing programs and staff. The role coordinates housing services for unhoused clients, supports clients transitioning into permanent housing, and ensures program operations, grant compliance, data integrity, and client safety. The position also represents YWCA SHR within the Norfolk Continuum of Care and its Coordinated Entry System. The Housing Manager supervises housing staff, interns, and volunteers, including coaching, mentoring, onboarding, training, goal-setting, timesheet review, and performance evaluations. The manager works with clients on housing goals and budgeting; provides crisis intervention, advocacy, referrals, safety planning, and landlord mediation; and maintains housing records and program reporting. Work is performed in a typical office environment with a high standard of confidentiality, and travel is required. This is a full-time, exempt position with a salary range of $50,000–$55,000 based on experience and a comprehensive benefits package. The position is open until filled.

Requirements

Bachelor’s degree in social work, criminal justice, or a related human services field.
Two years of supervisory experience or equivalent leadership/management training.
Two years of experience working with victims of violence and/or homeless persons.
Knowledge of interpersonal violence and commitment to ending violence against women, men, and children.
Non-judgmental approach and sensitivity to confidential information.
Ability to work independently, manage multiple priorities, and respond to participants professionally and reassuringly.
Ability to advocate for clients and working knowledge of legal, medical, and social service systems.
Ability to work as part of a team and with people from varied ethnic, racial, and socioeconomic backgrounds.
Clear and effective oral and written communication skills.
Excellent driving record and valid driver’s license; certificate of insurance from an insurance carrier licensed in Virginia.
Willingness to work and travel alone; travel is required and reliable transportation is essential.
Must successfully pass a criminal background check.
Must complete the YWCA SHR Onboarding and Advanced Training Program.
Ability to travel in varying weather conditions and use sensory skills to communicate and interact with employees and the public.
Physical ability to frequently walk and use hands to finger, handle, or feel objects, tools, or controls; often stand, sit, reach, stoop, kneel, crouch, bend, squat, or crawl; and lift and carry up to 60 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Physical capability to operate office equipment such as a personal computer, calculator, copier, and fax machine.

Nice To Haves

Previous experience working in a homeless housing program.

Responsibilities

Coordinate YWCA SHR housing services for unhoused clients in collaboration with organizational leadership and the Norfolk Continuum of Care (Southeastern Virginia Homeless Coalition).
Supervise housing staff by building teams, setting goals and objectives, monitoring performance, and conducting ongoing evaluations.
Collaborate with the Volunteer and Outreach Coordinator to train new staff, volunteers, and interns on the housing program and interpersonal violence dynamics.
Represent YWCA SHR as a liaison and ambassador within the Norfolk Continuum of Care Coordinated Entry System.
Develop and implement procedures for emergency housing and rapid rehousing for approval by the Director and Chief Impact and Operating Officer, ensuring grant compliance.
Oversee housing grants, compile grant reports, and maintain program data integrity and compliance with funding guidelines.
Establish and monitor client outcomes, conduct routine program evaluations, ensure appropriate staffing, and meet program goals.
Oversee environmental reviews, review lease agreements, complete inspections, and monitor grant spending.
Meet with newly housed clients to support their transition to permanent housing, establish housing goals, and assist with budgeting.
Provide crisis intervention, advocacy, information, and referrals to housing clients.
Respond to client crises, facilitate conflict-resolution communication, and promote client safety and wellness.
Mediate housing issues between clients and landlords.
Maintain and audit housing records in accordance with policies and procedures.
Attend staff meetings, multidisciplinary case-management meetings, and assigned in-service trainings.
Provide weekly and/or monthly case-management updates for housed clients, including safety planning, crisis intervention, advocacy, information, and referrals to support long-term success.
Oversee housing staff, interns, and volunteers, including coaching, mentoring, annual performance reviews, goal creation and tracking, timesheet review, onboarding, and 90-day reviews and training as needed.
Perform other duties as assigned.