Housing Manager

Close to Home • San Antonio, TX

4d • Hybrid

About The Position

The Housing Manager provides leadership for San Antonio and Bexar County’s homelessness response system, overseeing the Homelink Coordinated Entry model to support effective housing access, prioritization, referrals, and outcomes. The role supervises the System Administration Coordinator and Program Coordinator, develops and implements housing policies and system improvements, and ensures alignment with HUD requirements and community goals.

Working with homeless service providers, housing programs, government agencies, landlords, and other community partners, the Housing Manager strengthens coordination, expands housing opportunities, and improves system performance. The position also oversees housing initiatives for specialized populations, including youth and young adults, survivors of domestic violence, and other priority populations, using data and partnerships to advance a coordinated, person-centered approach.

This is a regular, full-time, exempt, benefits-eligible position. Staff can work remotely, but regular in-person meetings are required. The first month is generally office-based for onboarding. The main office is at 4400 S. Piedras, Suite 129, San Antonio, TX 78228. General office hours are Monday through Friday, with start times from 7:00 a.m. to 9:00 a.m., depending on employee availability and preference. Daily use of a personal vehicle without prior notice is required; mileage is reimbursed. Work is primarily in an office or field environment.

Requirements

• Two to five years of experience in one or more of the listed areas is preferred: human services, system coordination, landlord engagement, property management partnerships, affordable housing development, housing navigation, housing resource coordination, planning and implementation, homeless outreach, local government, case management, or housing programs.
• Proficiency with the standard Microsoft Office Suite, including intermediate to advanced Excel, Word, and Outlook skills.
• Strong written, verbal, and presentation communication skills, with the ability to communicate clearly.
• Ability to lead a diverse group of stakeholders and willingness to continue developing facilitation skills.
• Strong time management and multitasking skills, including the ability to prioritize and exercise sound judgment in a fast-paced environment.
• Responsiveness, a sense of urgency, and a customer-service approach.
• Problem-solving and critical and strategic thinking skills to develop creative solutions to complex problems, and the ability and desire to investigate issues.
• Ability to set work priorities and evaluate and create solutions to work-related problems; decisions should be systemic rather than individually based.
• Ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plans.
• Ability to develop and maintain productive relationships with key stakeholders to support positive program outcomes for clients and partner agencies.
• Daily access to a vehicle without prior notice; maintain current registration and automobile liability insurance in compliance with Texas law, permitting personal vehicle use for work purposes.
• Physical ability to occasionally lift or carry 20 pounds; maneuver in public spaces; and perform the listed activities and sensory tasks needed to carry out essential functions, including computer and office-equipment use.

Nice To Haves

• Bachelor’s degree in social work, sociology, public administration, or a closely related field is preferred.
• Knowledge of the local homeless response system or HUD housing programs.
• Data input and reporting experience in a Homeless Management Information System (HMIS) or relational database.
• Lived experience of housing insecurity or homelessness, or experience seeking second-chance employment opportunities, is welcomed.

Responsibilities

• Serve as a subject matter expert on homeless services, Coordinated Entry, housing resources, housing navigation, landlord engagement, and housing system performance; stay informed about applicable regulations and support compliance with funding and reporting requirements.
• Build and maintain relationships with community partners, service providers, landlords, property managers, housing authorities, developers, government agencies, healthcare systems, victim service providers, and other partners.
• Develop and oversee an online housing inventory and tracking system for real-time housing availability.
• Work with community partners and oversee CE/CTH staff to develop, implement, and monitor population-specific integration efforts and intersectional system alignment, including initiatives for people experiencing unsheltered homelessness, survivors of domestic violence, veterans, youth and young adults, and older adults.
• Ensure access to and accurate tracking of Homelink resources and housing opportunities across the community.
• Collaborate with CTH teams to ensure Homelink resources are effective, appropriately marketed, and communicated to increase community and user awareness.
• Lead development and implementation of community-wide housing strategies to increase housing opportunities and improve outcomes for households experiencing homelessness.
• Identify housing system barriers, service gaps, and performance challenges, and develop strategies and best practices to strengthen housing access, stability, and permanent housing outcomes.
• Collaborate with providers and community partners to promote fair access to housing and address barriers affecting people and families served through Coordinated Entry.
• Assist in developing policies, procedures, standards, external communications, and educational materials that support community understanding and effective system operations.
• Collaborate with the Data and Performance team to evaluate Homelink’s impact, monitor housing and system performance outcomes, and inform continuous quality improvement.
• Develop and implement quality assurance processes for consistent and equitable application of Homelink standards, policies, procedures, and housing system practices.
• Establish work priorities and delegate responsibilities; ensure the Program Coordinator and System Administration Coordinator have the resources, training, and support needed to meet program objectives.
• Perform other duties as assigned by the Director of System Response.

Benefits

• Medical, dental, and vision insurance, with a $675 monthly employer contribution toward employee premiums and a $375 monthly contribution toward dependent coverage.
• Voluntary short-term disability insurance and employer-sponsored life insurance of $20,000; additional employee-paid coverage is available.
• 403(b) retirement plan with an employer contribution match.
• 15 paid holidays annually, a week of winter break, and a floating holiday during the employee’s birthday month.
• Paid time off accruing immediately upon hire for full-time employees, with accrual rates increasing with service and up to 160 hours available for rollover year to year.
• Up to 12 weeks of personal or family leave in a rolling 12-month period, including four weeks of paid leave after one year of employment.
• Flexibility to work in the office or from home daily; occasional in-person meetings and on-site presentations are required.
• Mileage reimbursement for work-related use of a personal vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed