Housing Manager

YWCA South Hampton Roads•Norfolk, VA

7d•$50,000 - $55,000

About The Position

The Housing Manager is responsible, under the general supervision of the Director of Housing Stabilization & Support Services, for overall supervision and management of YWCA South Hampton Roads housing programs and staff. The role coordinates housing services for unhoused clients, oversees emergency housing and rapid rehousing programs, ensures grant compliance and data integrity, and supports clients as they transition into and maintain permanent housing. The manager also oversees housing staff, interns, and volunteers, including coaching, mentoring, onboarding, training, performance reviews, goal tracking, and timesheet review. The position works with YWCA SHR leadership and the Norfolk Continuum of Care, represents the organization in the Coordinated Entry System, and collaborates with the Volunteer and Outreach Coordinator on training. It provides client advocacy and crisis support, coordinates with landlords, monitors program outcomes and spending, and maintains confidential housing records. Work is performed in a typical office environment with a high standard of confidentiality, and the position requires travel and access to reliable transportation. This is a full-time, exempt position with a salary range of $50,000–$55,000 based on experience and a comprehensive benefits package.

Requirements

Bachelor’s degree in social work, criminal justice, or a related human services field.
Two years of supervisory experience or equivalent leadership/management training.
Two years of experience working with victims of violence and/or homeless persons.
Successfully pass a criminal background check.
Complete the YWCA SHR Onboarding and Advanced Training Program.
Demonstrate knowledge of interpersonal violence and commitment to ending violence against women, men, and children.
Maintain a non-judgmental attitude and handle confidential information sensitively.
Work independently, manage multiple priorities, and respond to participants professionally and reassuringly.
Advocate for clients with working knowledge of legal, medical, and social service systems.
Work effectively as part of a team and with people from varied ethnic, racial, and socioeconomic backgrounds.
Communicate clearly and effectively orally and in writing.
Have an excellent driving record, a valid driver’s license, and a certificate of insurance from an insurance carrier licensed in Virginia.
Be willing to work and travel alone; travel is required and reliable transportation is essential.
Meet the physical demands of the job, including travel in varying weather, frequent walking and hand use, occasional climbing a ladder, standing, sitting, reaching, bending, kneeling, crouching, squatting, or crawling, and lifting and carrying up to 60 pounds.
Use office-related equipment such as a personal computer, calculator, copier, and fax machine.

Nice To Haves

Previous experience working in a homeless housing program.

Responsibilities

Coordinate YWCA SHR housing services for unhoused clients with organizational leadership and the Norfolk Continuum of Care (Southeastern Virginia Homeless Coalition).
Supervise housing staff, including team building, goal setting, performance monitoring, and ongoing evaluations.
Collaborate with the Volunteer and Outreach Coordinator to train new staff, volunteers, and interns on the housing program and interpersonal violence dynamics.
Represent YWCA SHR within the Norfolk Continuum of Care Coordinated Entry System.
Define and implement procedures for emergency housing and rapid rehousing, subject to approval by the Director and Chief Impact and Operating Officer, and ensure grant compliance.
Oversee housing grants, compile grant reports, and ensure program data integrity and compliance with funding guidelines.
Establish and monitor client outcomes, conduct routine program evaluations, ensure appropriate staffing, and meet program goals.
Oversee environmental review processes, review lease agreements, complete inspections, and monitor grant spending.
Meet with newly housed clients to support their transition into permanent housing, establish housing goals, and assist with budgeting.
Provide crisis intervention, advocacy, information, and referrals to housing clients.
Respond to client crises, support conflict-resolution communication, promote client safety and wellness, and mediate housing issues between clients and landlords.
Maintain and audit housing records in accordance with policies and procedures.
Attend staff meetings, multidisciplinary case management meetings, and assigned in-service trainings.
Provide weekly and/or monthly case-management updates for housed clients, including safety planning, crisis intervention, advocacy, information, and referrals.
Oversee housing staff, interns, and volunteers through coaching, mentoring, annual performance reviews, goal creation and tracking, timesheet review, onboarding, and 90-day review and training as necessary.
Perform other duties as assigned.