HOUSING AND HEALTH CASE MANAGER SUPERVISOR

HOUSING FORWARD•Oak Park, IL

12d•$70,000 - $72,000

About The Position

Under the direction of the Senior Director of Supportive Housing, the Housing and Health Case Manager Supervisor coaches and supervises case managers, strengthens housing and health partnerships, and monitors progress toward program scopes and objectives. The role supports program planning and development, creates work plans, improves processes, assigns staff, and monitors and reports on program metrics. The supervisor works with staff and partners to adjust service delivery and implement innovations that improve program outcomes. The position oversees program operations and administration, including data entry and records, assessments and service plans, quality assurance, intake and discharge, contracts and budgets, partner relationships, audits, and reporting. It helps ensure that health needs are identified and addressed, program performance measures are developed and refined, and service delivery is evaluated and improved using data. The supervisor also supports client orientation and service planning, participates in case conferencing, and may work with clients and case managers to address treatment impasses or grievances. The role collaborates across agency departments and with external partners, represents the agency professionally, and participates in management meetings, staff training, outreach, and other agency activities. A valid driver’s license, reliable transportation, and proof of insurance are required; the employee may need to transport clients in a personal vehicle.

Requirements

Master of Social Work (MSW) or a related master’s degree and at least three years of supervisory experience; alternatively, a bachelor’s degree with at least four years of experience, including lived experience, and three years of supervisory experience will be considered.
Ability to supervise a team of staff with different responsibilities.
Organizational skills.
Willingness and ability to interact with external partners and funders and represent the agency’s perspectives.
Knowledge or competence in crisis intervention, recognition of mental health and substance abuse concerns, and accessing supportive services.
Consistent, reliable, and team-oriented approach.
Written and oral communication skills.
Ability to manage multiple responsibilities.
Basic computer literacy.
Reliable transportation, a driver’s license, and proof of insurance.
Ability to perform the physical duties described, with reasonable accommodations available.

Responsibilities

Supervise case managers, monitor progress toward program scopes and objectives, and conduct weekly supervision sessions.
Facilitate biweekly group-level staffing meetings.
Interview candidates, recommend hires, onboard new personnel, and participate in orientation for new staff, interns, and volunteers as needed.
Conduct annual performance evaluations, support staff professional development, document performance improvement, and recommend disciplinary action.
Promote timely, high-quality information sharing, encourage open discussion, remove obstacles, and provide needed resources.
Oversee timely, accurate, and thorough data entry into HMIS and Client Track, and maintain organized case management records and files.
Review initial assessments and ensure timely, accurate assessments, recertifications, and service plans.
Conduct monthly quality assurance activities, including chart reviews, to verify eligibility documentation and alignment of case notes, follow-up, and case management tasks with service plan goals.
Monitor intake and discharge processes.
Participate in program audits and site visits under the direction of the Senior Director of Supportive Housing.
Manage health and case management service contracts and budgets, partner relationships, and the effectiveness and timeliness of services provided to housing clients.
Work with partners to improve program results and provide data-driven recommendations.
Ensure staff continually assess clients’ unmet health needs and develop strategies to address them.
Develop and refine measures of immediate, short-term, and long-term performance and program impact.
Explore collaborations with organizations, academic institutions, and health-services research providers to scale efforts addressing clients’ physical and behavioral health challenges.
Coordinate health and housing project activities, support management and agency-wide teams, and provide reporting.
Build cooperative working relationships across programs and departments to increase understanding of clients’ health disparities.
Participate in meetings with project partners and other groups concerning social determinants of health and health issues.
Ensure client data is entered into HMIS or other databases on time and assist others with timely submissions as appropriate.
Work with the Data Management Team, as directed, to gather report data and ensure departmental statistics are accurate.
Communicate with other departments to support smooth client transitions between programs.
Ensure new clients are oriented to their programs and work with staff to develop service plans addressing clients’ short- and long-term goals.
Participate in Client Flow Staffing and other client-related case conferences as appropriate.
Meet with clients and case managers as appropriate to resolve treatment impasses or grievances before referring them to the Senior Director of Supportive Housing.
Provide team support as needed and follow agency policies and procedures for obtaining information and providing client services.
Participate in management meetings, staff training, client activities, community meetings, agency events, all-staff and leadership meetings, outreach, professional training, and assigned networking meetings.
Meet regularly with the Senior Director of Supportive Housing for supervision.
Represent the agency professionally and ethically with area agencies, funders, donors, and other professionals.
Maintain a team-oriented approach with agency staff and staff of partner organizations.
Perform other duties as assigned.