Housekeeping Trainer - Yellowstone National Park
About The Position
The Lodging Housekeeping Trainer supports Housekeeping operations throughout Yellowstone National Park. The position has two primary functions: training incoming employees and providing continued on-site and remote support and development. The trainer assists with creating training content, delivers training, works with managers and frontline staff, provides Housekeeping subject matter expertise, and builds relationships with Hotel Managers and field staff. At the direction of the Manager of Housekeeping Operations, the trainer may assist Housekeeping teams experiencing staffing shortages. The role includes training new employees on job-specific Housekeeping skills using materials from the Learning and Development and Support teams, reinforcing skills and providing refresher training during the season, and traveling to Housekeeping operations as directed. When not working in the field, the trainer is available by phone to answer questions and advise Housekeeping teams. In-park travel and overnight stays are required. This is a seasonal position running from April 2027 to October 2027, paying $21.50 per hour.
Requirements
- Must be at least 19 years of age.
- Must possess a valid U.S. driver's license.
- Collaborative and amicable demeanor.
- Ability to work independently and with a variety of personalities.
- Strong written and verbal communication skills.
- Strong interpersonal and public speaking skills.
- Ability to make prompt, realistic, and fair decisions.
- Knowledge of Company and Department policies and procedures.
- Ability to stand, walk, and bend for extended periods.
- Ability to lift or carry up to 50 pounds.
- Comfort working in guest rooms, outdoor spaces, and back-of-house areas.
- Ability to travel within the park and stay overnight as required.
Nice To Haves
- High school diploma or equivalent.
- Prior Housekeeping experience.
Responsibilities
- Train incoming employees on job-specific skills for Housekeeping positions using Learning and Development and Support team materials.
- Promote understanding and consistent application of processes and policies throughout the park.
- Provide refresher training and skills reinforcement throughout the season.
- Travel to Housekeeping operations as directed to assist understaffed teams, support employees transitioning to new roles, and help maintain Legendary Hospitality standards.
- Provide advice and answer questions from Housekeeping teams by phone when not actively working in the field.
- Build and maintain positive, productive relationships with relevant partner departments.
- Establish constructive communication with Hotel Managers and offer guidance and suggestions as a Housekeeping subject matter expert.
- Encourage and support cooperative relationships between Housekeeping teams and related departments, such as Front Desk, Warehouse, and Human Resources.
- Assist with training content creation and facilitate content delivery.
- Assist with Housekeeping staffing shortages as directed by the Manager of Housekeeping Operations.
Benefits
- Employee housing in dormitory-style accommodations and on-site cafeteria-style meals provided at low cost.
- Free on-site laundry facility.
- Wi-Fi with limited bandwidth and utilities included.
- Free Yellowstone and Grand Teton National Park pass.
- Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
- Access to discounted services at Yellowstone Medical Clinics operated by STGi.
- Retail, Lodging, and Travel Discounts.
- $350 Referral Bonus Program.
- Competitive benefit programs and services for eligible employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
