Retail Senior Trainer - Yellowstone National Park

Internal Career Site•Yellowstone National Park, WY

21h•Onsite

About The Position

The Retail Senior Trainer leads a training team supporting retail operations in Yellowstone National Park. The role develops and delivers engaging training programs that reflect Legendary Hospitality, strengthen guest service, and help the retail team meet its goals. Responsibilities include assessing training needs, developing and updating training content and procedures, coaching managers and field trainers, facilitating training sessions, and supporting seasonal field personnel. The Senior Trainer also helps maintain consistent training methods and messaging, supports employees through organizational change, and serves as a resource on company procedures and standards. This is a seasonal position running from late March 2027 to mid-September 2027, paying $22.10 per hour. Overnight and in-park travel are required. Employee housing and cafeteria-style meals are available on site at low cost; utilities and laundry are provided free, and Wi-Fi is available with limited bandwidth.

Requirements

Effective interpersonal skills.
Ability to follow instructions and count accurately.
Effective organizational skills.
Business writing skills.
Effective teaching and public speaking skills.
Knowledge of Excel, Word, Microsoft Outlook, PowerPoint, L3, Mi9, and Kronos.
Knowledge of company and department policies and procedures.
Valid driver's license and a safe driving record.
Ability to travel overnight and within the park.
Ability to lift and carry up to 50 pounds throughout the day.
Ability to stand for long periods, walk frequently up and down stairs, speak clearly in front of large audiences for several hours, and sit and type at a computer for extended periods.
Ability to work with required chemicals and in hot, cold, and dusty environments at elevations above 5,000 feet.
Ability to work near large game animals such as elk while respecting their space and not approaching them.

Responsibilities

Perform duties in support of company goals, maximize guest service, and meet or exceed job expectations.
Incorporate Legendary Hospitality into training programs.
Manage and direct the training team to accomplish retail-specific goals.
Ensure training is consistent in presentation style and content, using instructional methods that promote learner engagement and workplace application.
Accept constructive feedback and work to improve.
Model company expectations and behaviors, and coach others to meet them.
Compile data for program development or modification as requested by Learning and Development and Human Resources.
Help develop content based on data to better meet the needs of internal guests.
Model manager behaviors when coaching managers.
Serve as a subject matter expert in the specialty and facilitate training beyond the trainer's area of expertise.
Help employees transition from training to facilitation and understand the difference.
Mitigate employee resistance to organizational change.
Build relationships, lead by example, manage conflict, and motivate a diverse team toward project goals.
Advise field managers and assistant managers on procedures, standards, and company-wide policies and procedures.
Facilitate leadership and supervisory management training.
Help develop and update procedures.
Coordinate, schedule, and assist with training seasonal field personnel using presentation and on-the-job training techniques.
Assist and coach field managers and assistant managers in coordination with the Support Department and location management.
Help supervise field trainers and conduct training evaluations to ensure materials are presented properly.
Help develop training programs for specialist positions as needed.
Maintain and update training plans and outlines as procedures change.
Develop, organize, and conduct training seminars and other meetings as needed.
Help update job training manuals and aids annually.
Assist with training schedules and coordinate training venues and dates.
Schedule mid-season arrival training as needed.
Use appropriate discretion to escalate concerns involving employment law or company policies and procedures.
Pursue certifications where possible and participate in workshops and training to build related skills and knowledge.
Attend learning-community functions, meetings, seminars, and training.
Complete special projects as assigned.

Benefits

Employee housing in dormitory-style accommodations at low cost.
On-site cafeteria-style employee meals at low cost.
Free on-site laundry facility.
Wi-Fi with limited bandwidth.
Utilities included.
Free Yellowstone and Grand Teton National Park pass.
Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Retail, lodging, and travel discounts.
$350 referral bonus program.
Competitive benefit programs and services for eligible employees.