Retail Manager - Yellowstone National Park

Internal Career Site•Yellowstone National Park, WY

6h•Onsite

About The Position

The Retail Manager oversees retail operations at a designated location in Yellowstone National Park, ensuring exceptional guest service in accordance with Xanterra’s hospitality standards. The role includes supervising and developing gift shop personnel, training staff in sales techniques, maintaining shop cleanliness and visual presentation, and managing cash handling, payroll records, and inventory. The manager works with the Location Manager and support staff to address guest concerns and operational issues, and ensures compliance with environmental management systems and safety protocols. This is a seasonal position running from mid-April 2027 to early November 2027, with season length varying by location. Pay is $1,764 to $1,828 bi-weekly, depending on location. Employee housing and cafeteria-style meals are available at low cost; utilities and on-site laundry are free, and Wi-Fi is available with limited bandwidth. Employees receive a free Yellowstone and Grand Teton National Park pass and access to recreation programs, discounted clinic services, and retail, lodging, and travel discounts. A $350 referral bonus program is also available. Benefit programs and services are offered to eligible employees.

Requirements

Knowledge of current POS and inventory systems and ability to troubleshoot common problems.
Ability to perform all duties of a Sales Associate.
Accuracy in cash handling, daily reporting procedures, and inventory control.
Ability to coach employees to maintain high and consistent standards in the gift shop.
Understanding of retail operations in a high-traffic seasonal environment.
Ability to foster cooperation among a diverse workforce and work well with all staff members.
Ability to work with minimal supervision.
Excellent attendance and punctuality.
Excellent sales approach and skills.
Awareness of general gift shop security and theft prevention.
Willingness to work holidays, weekends, and flexible shifts.
Valid driver's license that is maintained.
Must pass alcohol sale certification to be able to sell alcohol.
Ability to stand or walk for a minimum eight-hour shift.
Ability to frequently lift and carry cartons weighing up to 50 lbs.
Ability to carry boxes or product up and down stairs at most locations several times a day.
Ability to bend down or kneel frequently during a shift to stock product.
Ability to work at elevations of 6,000 to 8,000 feet above sea level.

Nice To Haves

Basic knowledge and understanding of souvenirs, gifts, jewelry, and other products sold within Yellowstone National Park.

Responsibilities

Oversee retail operations and ensure adherence to Xanterra’s hospitality standards for excellent guest service.
Enforce cash handling policies and maintain accurate shop records, including payroll and inventory control.
Train sales associates in effective sales techniques, including suggestive selling and add-on sales, and monitor performance.
Maintain the cleanliness and organization of the sales floor and displays according to the Visual Merchandising Manual.
Provide accurate information to guests and address concerns with the Location Manager or appropriate support staff.
Promptly report issues such as shrinkage and guest problems to management.
Schedule, supervise, and develop gift shop personnel, providing regular feedback through evaluations.
Ensure compliance with environmental management systems and maintain a safe work area, including proper rotation of perishable items.
Determine personnel schedules and payroll, and delegate and supervise shop assignments.
Coach employees as needed within Company policy guidelines.
Represent the Retail Department in dealing with guest problems and concerns.

Benefits

Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) available at low cost.
Free on-site laundry facility.
Wi-Fi with limited bandwidth.
Utilities included.
Free Yellowstone and Grand Teton National Park pass.
Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Retail, lodging, and travel discounts.
$350 Referral Bonus Program.
Competitive benefit programs and services for eligible employees.