Retail Associate - Yellowstone National Park
About The Position
The Retail Associate works in Yellowstone National Park retail shops, providing friendly and helpful service to visitors and helping them take home Yellowstone memories. Yellowstone Retail operates and maintains eleven retail outlets throughout the park. The role involves delivering guest service in accordance with company hospitality standards, cashiering and following cash-handling policies, suggesting add-on sales, stocking merchandise, keeping the sales floor clean, and providing guests with accurate information. This is a seasonal position running from mid-April 2027 to mid-November 2027; season length may vary by location. Pay is $15.70 per hour. Employee housing in dormitory-style accommodations and on-site cafeteria-style meals are available at low cost. The position also includes free on-site laundry, limited-bandwidth Wi-Fi, utilities, and a Yellowstone and Grand Teton National Park pass. Employees may participate in the Employee Recreation Program and access discounted services at Yellowstone Medical Clinics operated by STGi, as well as retail, lodging, and travel discounts. A $350 referral bonus program is offered. Xanterra provides competitive benefit programs and services for eligible employees.
Requirements
- Able to operate a cash register, handle cash accurately, and open and close the store with or without assistance.
- Complete the Gift Shop Training Program and demonstrate a basic understanding of gift shop procedures.
- Able to function flexibly and courteously in a high-traffic seasonal retail operation.
- Acquire and demonstrate basic knowledge of product information.
- Able to work with minimal supervision.
- Maintain excellent attendance and punctuality.
- Take breaks in the appropriate area for a limited time and use the time clock correctly.
- Able to stand or walk for a minimum eight-hour shift.
- Frequently lift and carry cartons weighing up to 50 pounds.
- Carry boxes or products up and down stairs several times a day at most locations.
- Frequently bend down or kneel to stock products during a shift.
Responsibilities
- Provide excellent guest service in accordance with Xanterra hospitality standards.
- Perform cashiering duties and follow cash-handling policies.
- Suggest an add-on sale for every transaction.
- Stock products and keep displays stocked, neat, and clean according to the Visual Merchandising Manual.
- Provide guest service and maintain an assigned floor zone.
- Keep the sales floor clean by sweeping, vacuuming, dusting, mopping, and removing trash.
- Give guests accurate and helpful information.
- Comply with Xanterra’s Environmental Management Systems and look for ways to improve the environmental impact of the job.
- Discuss concerns only with the manager.
- Alert the manager to shrinkage, guest problems, and concerns.
- Maintain good working relationships with managers and co-workers.
- Maintain a safe work area.
- Assist other departments when needed.
- Perform other duties as assigned.
Benefits
- Employee housing and on-site employee meals available at low cost.
- Free on-site laundry facility, limited-bandwidth Wi-Fi, and utilities.
- Free Yellowstone and Grand Teton National Park pass.
- Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
- Access to discounted services at Yellowstone Medical Clinics operated by STGi.
- Retail, lodging, and travel discounts.
- $350 referral bonus program.
- Competitive benefit programs and services for eligible employees.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
