Front Office Trainer - Yellowstone National Park
About The Position
The Lodging Front Office Trainer trains and supports Front Desk, Bell, and Campground Front Desk operations throughout Yellowstone National Park. The role has two main functions: training incoming employees and providing continued on-site and remote support and development during the season. The Trainer helps create training content, delivers training, provides subject matter expertise in Front Desk and Campground operations, and works closely with managers and front-line staff to promote consistent processes and policies park-wide. The Trainer builds and maintains working relationships with Hotel Managers and field staff, visits locations as directed to support operations, and fills staffing gaps at Front Desks and Campgrounds when needed. The position also assists with Lodging Systems tasks, collaborates with the Learning and Development team, and may be assigned to any Front Office or Campground role at any park location. In-park travel and overnight stays are required. This is a seasonal position running from April 2027 to October 2027, paying $21.50 per hour. Employee housing and on-site meals are available at low cost.
Requirements
- Must be at least 19 years of age.
- Must possess a valid US Driver’s License.
- Collaborative and amicable demeanor.
- Ability to work independently and with a variety of personalities.
- Strong written and verbal communication skills.
- Strong interpersonal and public speaking skills.
- Effective teaching skills.
- Knowledge of Company and Department policies and procedures.
- Ability to make prompt, realistic, and fair decisions.
- Ability to stand, walk, and bend for extended periods.
- Ability to lift and carry up to 50 lbs.
- Comfort working in guest rooms, outdoor spaces, and back-of-house areas.
- Ability to travel within the park and stay overnight as required.
Nice To Haves
- High school diploma or equivalent.
- Prior experience at a Front Desk or Campground.
Responsibilities
- Train incoming employees on job-specific skills for Front Desk and Campground positions, using Learning and Development and Support team materials consistently and thoroughly.
- Promote understanding and consistent application of processes and policies throughout the park.
- Provide refresher training and reinforce skills throughout the season.
- Travel to Campgrounds and Front Desk locations as directed to assist understaffed desks, support employees transitioning into new roles, and maintain Legendary Hospitality standards.
- Provide phone-based answers and advice to Front Desk and Campground teams when not working in the field.
- Assist with Lodging Systems tasks as needed, including property openings and closings, payroll verification, folio reconciliation, and supply requisition.
- Build and maintain positive, productive relationships with relevant partner departments.
- Establish constructive communication with Hotel Managers and offer guidance and suggestions as a subject matter expert.
- Encourage and help field teams build cooperative relationships with departments such as Housekeeping, Accounting, and Human Resources.
- Complete assignments and provide advice to the Learning and Development team as directed by the Manager of Campground and Front Office Operations.
- Be prepared to work in any Front Office or Campground role at any location according to operational needs.
Benefits
- Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost.
- Free on-site laundry facility.
- Wi-Fi with limited bandwidth and utilities included.
- Free Yellowstone and Grand Teton National Park pass.
- Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
- Access to discounted services at Yellowstone Medical Clinics operated by STGi.
- Retail, Lodging, and Travel Discounts.
- $350 Referral Bonus Program.
- Competitive benefit programs and services for eligible employees.
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What This Job Offers
Education Level
High school or GED
