Front Desk Manager - Yellowstone National Park

Internal Career Site•Yellowstone National Park, WY

10h•Onsite

About The Position

Front Desk Managers join Yellowstone National Park lodging operations for the summer season and lead a team responsible for checking guests into hotel rooms, providing excellent customer service, and serving as subject-matter experts on the park. The role supports day-to-day lodging operations, helps develop Front Office personnel, and works to maximize guest service while meeting or exceeding financial goals. The position is seasonal, with season dates from March 2027 to October 2027, and pays $1,836–$2,136 bi-weekly.

Requirements

Human relations skills and a people-oriented approach to public contact.
Previous management or supervisory experience.
Knowledge of computer programs such as Microsoft Outlook.
Communication, sales, cash-handling, and computer skills.
Ability to lift or carry up to 30 pounds.
Ability to make beds and bend, kneel, and stretch as needed.
Ability to stand for long periods, walk up and down stairs, and work outdoors.

Responsibilities

Resolve guest problems skillfully by understanding guests’ viewpoints and taking necessary steps to ensure they are satisfied.
Perform duties to maximize guest service while meeting or exceeding financial goals.
Help develop Front Office personnel throughout the season.
Ensure Front Office personnel offer the Yellowstone Forever donation, environmental program, and open accounts to guests during check-in.
Provide constructive feedback to staff and prepare employee documentation as needed.
Schedule staff according to business levels and labor standards to regulate shift coverage effectively.
Ensure daily paperwork is completed accurately and on time, including bus illness forms, daily reports, EOA forms, and guest refund tracking sheets.
Ensure Xanterra and Lodging Department dress, appearance, and conduct policies are followed and enforced.
Perform other duties assigned on-site by operations managers.

Benefits

Employee housing in dormitory-style accommodations at no cost.
On-site cafeteria-style employee meals at no cost.
Free on-site laundry facility.
Wi-Fi and utilities included.
Free Yellowstone and Grand Teton National Park pass.
Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Retail, lodging, and travel discounts.
$350 referral bonus program.
Competitive benefit programs and services for eligible employees.