Assistant Front Desk Manager - Yellowstone National Park

Internal Career Site • Yellowstone National Park, WY

7h • Onsite

About The Position

The Assistant Front Desk Manager supports the day-to-day operations of the front office at Yellowstone National Park. This role leads and trains front office staff, helps ensure exceptional guest experiences, and maintains operational excellence in accordance with Xanterra's standards and policies. The position requires strong leadership and hospitality skills, effective multitasking in a fast-paced environment, and a focus on guest satisfaction and financial goals. This is a seasonal position running from April 2027 to October 2027, with pay of $1,636–$1,888 biweekly.

Requirements

• Human relations skills and a personable approach to public contact.
• Strong communication skills, including the ability to listen and evaluate.
• Ability to deal with guests who are angry or upset.
• Ability to make prompt, realistic, and fair decisions.
• Strong management skills, including the ability to supervise employees.
• Ability to train and refine the skills of Front Office employees.
• Ability to work quickly and thoroughly under pressure.
• Knowledge of basic computer programs, including Word, Excel, and Outlook.
• Knowledge of Lodging Management Systems computer programs.
• Ability to lift and carry up to 25 pounds, stand for up to eight hours per shift, and bend, stretch, and reach throughout a shift.
• Ability to work with required chemicals.

Nice To Haves

• Previous front desk or equivalent hospitality experience is strongly preferred.

Responsibilities

• Perform duties with the goal of maximizing guest service while meeting or exceeding financial goals.
• Resolve guest problems skillfully by understanding guests’ viewpoints and taking necessary steps to satisfy them.
• Train staff to resolve guest-relations problems skillfully and take steps to satisfy guests.
• Help develop Front Office personnel throughout the season.
• Ensure Front Office personnel offer guests the Yellowstone Forever donation, environmental program, and open accounts during check-in.
• Provide constructive feedback to staff and prepare employee HIGs and documentation as needed.
• Regulate shift coverage and schedule staff according to business levels and labor standards.
• Approve time clocks daily and assist with completing payroll reports daily or weekly for Front Office personnel.
• Ensure Front Office staff comply with safety guidelines.
• Communicate regularly and constructively with staff verbally and through shift logs.
• Communicate regularly, constructively, and openly with the Lodging Resource Team.
• Perform other duties as assigned.

Benefits

• Employee housing in dormitory-style accommodations and on-site cafeteria-style meals provided at no cost.
• Free on-site laundry facility, Wi-Fi with limited bandwidth, and utilities.
• Free Yellowstone and Grand Teton National Park pass.
• Employee Recreation Program with recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more.
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, lodging, and travel discounts.
• $350 referral bonus program.
• Competitive benefit programs and services for eligible employees.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed