Housekeeping Supervisor [YR]

SongTeller Hotel • Nashville, TN

2d • Onsite

About The Position

Herschend is seeking a motivated Housekeeping Supervisor for Dolly Parton’s SongTeller Hotel in downtown Nashville. The role helps create a genuine, seamless, and memorable guest experience through attentive hospitality and excellent housekeeping operations. The hotel features 245 rooms, two food-and-beverage entertainment venues, a market, and Dolly Parton’s Museum.

The supervisor oversees daily housekeeping operations, maintains luxury standards for cleanliness and presentation, and leads team members in delivering consistent service. The role includes overseeing turndown service, coordinating the timely delivery of clean linens and other items, responding to guest feedback, resolving operational issues, monitoring productivity, maintaining safe facilities, and reporting maintenance concerns. The supervisor may also clean rooms when needed and collaborates with hotel teams to support efficient room turnover and high-quality service.

Requirements

• Previous experience in housekeeping operations.
• Strong leadership and team management skills.
• Excellent attention to detail and quality standards.
• Ability and willingness to clean rooms when needed.
• Ability to lift, push, or pull 25–50 pounds.
• Ability to multitask and manage workflow in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Physical ability to stand for long periods and handle laundry loads.
• Understanding of safety and sanitation regulations.
• Positive attitude and team-oriented mindset.
• Flexibility to work various shifts, including weekends and holidays.
• Availability to work PM shifts.

Nice To Haves

• Supervisory experience.

Responsibilities

• Deliver a warm, genuine, and memorable welcome to guests, reflecting Southern hospitality and the hotel’s Dolly-inspired character.
• Oversee daily housekeeping operations and ensure linens, uniforms, and guest items meet cleanliness and presentation standards.
• Lead, train, and motivate team members to deliver consistent, high-quality results.
• Lead the hotel’s turndown service and coordinate with team members to make the experience memorable.
• Coordinate with housekeeping, laundry, and other departments to ensure timely delivery of clean items.
• Respond graciously to guest feedback and encourage the team to exceed expectations.
• Identify and resolve operational issues promptly to avoid service disruptions.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor productivity and efficiency to meet hotel occupancy demands.
• Maintain organized, clean, and safe facilities.
• Foster a positive team culture aligned with care, pride, and hospitality.
• Uphold luxury service standards and the hotel’s brand voice, ensuring personal interactions.
• Maintain consistent room presentation, including linens, amenities, and cleanliness.
• Identify and report maintenance issues promptly.
• Collaborate with team members to support efficient room turnover during high occupancy.
• Maintain high standards while on property, including wearing the full uniform, maintaining a welcoming demeanor, and following rules regarding personal devices, food, beverages, and other items.
• Collaborate with hotel team members to provide service across all areas.
• Use hotel operational systems to optimize performance and maintain operational transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed