Housekeeping Supervisor - Aqua Sol Resort Winter Garden

MasterCorp, Inc.•Winter Garden, FL

About The Position

The Housekeeping Supervisor, also described as the Timeshare Supervisor/Inspector, oversees cleaning personnel to ensure units are cleaned effectively and efficiently and meet quality and timeliness standards. The role ensures staff follow the company’s mission and values, supports training, and helps maintain a safe, organized working environment. The supervisor may assist with room preparation and cleaning during busy periods and may perform other site-operation duties as directed by the Executive Housekeeper. The position also involves inspecting units and reporting them as vacant and ready, monitoring supplies and linens, reporting maintenance issues and lost property, and helping resolve guest complaints. The role requires a passion for cleanliness, strong work ethic, motivational ability, and willingness to assist resort guests and owners. Work may involve irregular hours; travel is rarely required.

Requirements

High school diploma or an equivalent combination of education and work experience.
Passion for cleanliness.
Demonstrated motivational skills.
Strong work ethic.
Ability to train others.
Desire to help others.
Ability to work irregular hours.

Responsibilities

Develop and maintain high standards of excellence among staff.
Assign duties to housekeeping personnel.
Prepare rooms for housekeepers during busy or peak periods when asked.
Clean rooms using MasterCorp’s 7-step cleaning process during busy or peak periods when asked.
Assist with training existing staff and new recruits.
Report unit maintenance issues according to company procedure.
Examine carpets, drapes, and furniture for stains, damage, or wear and report findings as necessary.
Inspect and prepare clean units, and report them as vacant and ready.
Inspect units and complete the required number of report cards each week.
Replace kitchen inventory and supplies as needed.
Help keep storage closets clean and organized.
Report lost and found items to the Executive Housekeeper.
Ensure a safe working environment at each site and office.
Perform duties related to site operation as directed by the Executive Housekeeper.
Promote a sense of urgency among housekeeping staff so units are turned on time.
Be prompt with assignments and appointments.
Use supplies and equipment efficiently and effectively.
Perform inventory and linen-supply tasks, including assisting with linen inventories as directed.
Be responsible for the time efficiency of direct reports.
Help resolve guest complaints promptly.
Cultivate and develop positive customer relations.
Assist resort guests and owners.
Maintain knowledge of the resort.
Perform other duties and tasks as assigned in conjunction with services contracted with the client.