Housekeeping Supervisor - Aqua Sol Resort Winter Garden

MasterCorp•Winter Garden, FL

About The Position

The Timeshare Supervisor/Inspector is responsible for meeting quality and timeliness standards while supervising cleaning personnel. The role oversees housekeeping staff and ensures units are cleaned effectively and efficiently, while ensuring that staff follow the company mission and values. The supervisor helps maintain a safe work environment, supports guest and owner service, and contributes to timely unit turnover and strong customer relations. Duties may also include preparing or cleaning rooms during busy periods and other site-operation tasks as directed by the Executive Housekeeper.

Requirements

High school diploma or equivalent combination of education and work experience.
Passion for cleanliness.
Demonstrated motivational skills.
Strong work ethic.
Ability to train others.
Desire to help others.
Ability to work irregular hours.
Ability to travel rarely.
Ability to perform the essential functions of the position, with reasonable accommodations where needed.
Physical ability to frequently stand, walk, push, pull, move, lift up to 25 pounds, bend, reach, and perform repetitive motions; occasional ascending and descending is required.

Responsibilities

Develop and maintain high standards of excellence within the staff.
Assign duties to housekeeping personnel.
Prepare rooms for housekeepers during busy or peak periods when asked.
Clean rooms using MasterCorp’s 7-step process during busy or peak periods when asked.
Assist with training existing staff and new recruits.
Report unit maintenance issues according to company procedure.
Examine carpets, drapes, and furniture for stains, damage, or wear, and report findings as necessary.
Inspect and prepare clean units, reporting them as vacant and ready.
Inspect units and complete the required number of report cards per week.
Replace kitchen inventory and supplies as needed.
Help keep storage closets clean and organized.
Report lost-and-found items to the Executive Housekeeper.
Ensure a safe working environment at each site and office.
Perform duties related to site operations as directed by the Executive Housekeeper.
Promote urgency among housekeeping staff so units are turned on time.
Be prompt with assignments and appointments.
Use supplies and equipment efficiently and effectively.
Perform inventory of linen and other supplies and assist with linen inventories as directed.
Manage the time efficiency of direct reports.
Help resolve guest complaints promptly.
Develop strong, positive customer relations.
Assist resort guests and owners.
Maintain knowledge of the resort.
Perform other duties and tasks as assigned in conjunction with services contracted with the client.