Housekeeping Supervisor - Hotel Katerina

Oxford Suites & Hotels•Chico, CA

1d•$22 - $25•Onsite

About The Position

The Housekeeping Supervisor at one of Oxford’s boutique-style or luxury hotels plays a vital role in ensuring the cleanliness, presentation, and comfort of guest rooms and public spaces throughout the property. This position oversees the daily operations of the housekeeping team, supporting a smooth room turnover process and upholding Oxford Collection’s elevated standards for service and appearance. The Housekeeping Supervisor is responsible for conducting quality inspections, monitoring room readiness based on arrival and departure flow, and reinforcing proper cleaning techniques, safety procedures, and service behaviors. This hands-on leadership role works closely with the Front Desk and Maintenance teams. The Housekeeping Supervisor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Supports company vision and values
Understands and meets the needs of customers
Is accurate and methodical when following processes and instructions
Demonstrates capability of performing physical work in a variety of conditions
Presents a professional and polished look
Exhibits self-awareness and self-control in pressure situations
Works cooperatively with others, assisting voluntarily
Does most important, guest-related work first

Nice To Haves

High School Diploma or GED preferred
Housekeeping / cleaning services experience preferred
2+ years supervisory experience preferred
Hospitality / hotel work experience preferred

Responsibilities

Oversee daily cleaning schedules, ensuring guest rooms and public areas meet Four-Diamond cleanliness standards
Supervise laundry services, ensuring linens and towels meet luxury hospitality standards
Ensure all guest areas are pristine, well-stocked, and elegantly arranged
Inspect public spaces and randomly selected rooms to ensure four-Diamond cleanliness standards are met
Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessary
Submit maintenance reports/requests to the Maintenance Department for any issues identified
Assist in training new employees and providing continuous on-the-job training to ensure Four Diamond standards are implemented
Assist with issuance of supplies to staff, and log items into the Lost & Found log and secure them in the proper area
Coordinate with the front desk and maintenance teams to manage room readiness and VIP guest requests and verification of amenity placement
Assisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
Ensure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, prevent loss of revenue due to malfunction
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Serve as a role model for Housekeeping staff and other employees
Supervise, train, and mentor housekeeping staff, offering guidance, resolving issues through open communication, and proactively presenting solutions to management
Assist in evaluating staff performance, reviewing time and attendance records, scheduling, and ensuring compliance with company policies, scheduled breaks, and overtime regulations
Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests
Attend daily and weekly staff meetings in the Manager’s absence
Interact and acknowledge guests in a friendly and customer focused manner as needed
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
Communicate effectively with all hotel staff to ensure smooth delivery of services
Coordinate with front desk, maintenance staff and General Manager on things requiring attention
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other duties as assigned