Housekeeping Supervisor / Inspector - South Mountain Preserve Resort - South Phoenix
About The Position
The Timeshare Supervisor/Inspector oversees housekeeping personnel to ensure units are cleaned effectively and efficiently and meet quality and timeliness standards. The role is responsible for ensuring staff follow the company’s mission and values, keeping units on schedule, and maintaining a safe working environment. The supervisor also helps train staff, supports resort guests and owners, and assists with site operations as directed by the Executive Housekeeper. During busy or peak periods, the supervisor may prepare rooms for housekeepers or clean rooms using MasterCorp’s 7-step cleaning process.
Requirements
- High school diploma or an equivalent combination of education and work experience.
- Passion for cleanliness.
- Demonstrated motivational skills.
- Strong work ethic.
- Ability to train others.
- Desire to help others.
- Willingness to work irregular hours.
- Ability to perform the physical functions of the position, including frequent standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, occasional ascending and descending, and repetitive motions; reasonable accommodations may be made for employees with disabilities.
Responsibilities
- Develop and maintain a high standard of excellence within staff.
- Assign duties to housekeeping personnel.
- Prepare rooms for housekeepers during busy or peak periods when asked.
- Clean rooms using MasterCorp’s 7-step cleaning process during busy or peak periods when asked.
- Assist in training existing staff and new recruits.
- Report unit maintenance issues according to company procedure.
- Examine carpets, drapes, and furniture for stains, damage, or wear and report findings as necessary.
- Inspect and prepare clean units, reporting them as vacant and ready.
- Inspect units and complete the required number of report cards per week.
- Replace kitchen inventory and supplies as needed.
- Help keep storage closets clean and organized.
- Report lost-and-found items to the Executive Housekeeper.
- Ensure a safe working environment at each site and office.
- Perform duties related to site operation as directed by the Executive Housekeeper.
- Ensure housekeeping staff turn units on time.
- Be prompt with assignments and appointments.
- Use supplies and equipment efficiently and effectively.
- Perform inventory and linen-supply tasks, including assisting with linen inventories as directed.
- Support the time efficiency of direct reports.
- Help resolve guest complaints promptly.
- Cultivate positive customer relations.
- Assist resort guests and owners as needed.
- Maintain knowledge of the resort.
- Perform other duties and tasks as assigned in conjunction with services contracted with the client.
Benefits
- Starting pay of $18.00 per hour.
- Refer-a-friend bonus potential.
- Paid training.
- Medical, vision, and dental benefits.
- Paid time off.
- Opportunities for growth and career development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
