Front Desk Associate - Part Time - WorldMark Phoenix South Mountain Preserve Resort

Travel + Leisure Co. • Phoenix, AZ

2d

About The Position

The Front Desk Associate provides friendly, welcoming service to resort guests from registration through checkout. The role includes sharing information about the resort and nearby attractions, providing room rate quotes, confirming reservations, and responding to guest inquiries and concerns. The associate also processes payments, balances receipts, and ensures guest folios reflect accurate charges and credits. The target hourly rate is $17.50.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills, including the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests and provide warm, friendly service.
• Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier and money-handling responsibilities.
• Complete checkout procedures and verify that guest folios show the correct charges and credits.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Depending on position, paid time off, parental leave, and holidays
• Paid volunteer time (Wish Day)
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed